German Customer Support

This is a fully remote position, open to applicants in Greece.

📋 Description

• Address general inquiries regarding vehicle documentation, including service history.

• Schedule appointments with dealerships.

• Provide information about recalls and dealership contact details.

• Clarify warranty coverage details.

• Offer breakdown assistance and dispatch technicians to the required locations.

• Arrange recovery assistance and coordinate vehicle transportation to the dealership.

• Assist customers with car application usage, inquiries, and troubleshooting issues.

• Deliver exceptional customer service for Mercedes-Benz in Greece.

⛳️ Requirements

• Proficiency in German is essential.

• Fluent in English.

• Customer-focused with a results-driven mindset.

• Excellent communication, problem-solving, and active listening abilities.

• Capability to multitask, prioritize, and excel in a dynamic, target-oriented environment.

• A passion for the automotive industry is advantageous, though not required.

• One-month probationary period.

• 40 hours per week.

🏝️ Benefits

• Full-time employment.

• Additional incentives and bonuses for exceeding targets.

• Genuine opportunities for career advancement.

• Team-building and outdoor activities organized by the company.

• Affordable meals available at the office canteen.

• Complimentary language courses.

• Health insurance from the first day of employment.

• Comprehensive relocation package including accommodation, flight ticket, and airport transfer upon arrival.

• Annual flight ticket provided to visit your home country.

• 22 days of paid annual leave.