Field Service Technician

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Reports to the Service Team Leader.

• Collaborate on-site with customers to pinpoint areas for operational enhancement and resolve challenges.

• Conduct field service operations, which include diagnosing technical problems and performing certified on-site troubleshooting.

• Generate material lists for service tasks, ensuring all materials, components, and equipment adhere to quality standards and are readily available.

• Carry out installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.

• Establish and nurture positive relationships with customers to boost satisfaction.

• Recognize potential new sales opportunities while addressing customer requirements and relay them internally.

• Anticipate possible equipment failures and propose corrective measures.

• Recommend product and quality enhancements.

• Offer suggestions to management for improving operations and customer service.

• Adhere to safety protocols and maintain safe work and environmental practices.

• Promptly report unsafe practices and incidents.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with over 1 year of experience servicing critical power equipment, OR an Associate's Degree in electrical technology with more than 3 years of experience in servicing critical power equipment, OR a High School Diploma/GED and equivalent work and/or military experience (5+ years) in servicing critical power equipment.

• Advanced proficiency in interacting and communicating (both written and verbal) information across various levels within the organization.

• Advanced skills in using Microsoft Office products.

• Moderate capability in Project Management using MS Project or Excel.

• Advanced ability to draft test plans and reports that detail test outcomes.

• Advanced organizational skills to manage administrative responsibilities and meet deadlines.

• Strong collaborative skills.

• Demonstrates a sense of urgency and ownership; committed to completing the job.

• Candidates must possess work authorization that allows them to work for ABB in the US.

• Willingness to travel 70-80% of the time.

🏝️ Benefits

• Option to choose between two medical plans: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) referred to as the High Deductible Plan.

• Selection between two dental plan options: Core and Core Plus.

• Vision benefits included.

• Company-paid life insurance equivalent to 2X base pay.

• Company-paid Accidental Death and Dismemberment (AD&D) insurance equivalent to 1X base pay.

• Voluntary life and AD&D insurance, fully employee-paid up to maximums.

• Short-Term Disability coverage for up to 26 weeks, company-paid.

• Long-Term Disability coverage at 60% of pay, company-paid, with an option to “buy-up” to 66 2/3% of pay.

• Supplemental benefits available, fully employee-paid (including accident insurance, hospital indemnity, critical illness, and pet insurance).

• Parental Leave policy allows for up to 6 weeks.

• Access to an Employee Assistance Program.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption assistance.

• Employee discount program.

• 401k Savings Plan with Company Contributions.

• Employee Stock Acquisition Plan (ESAP).

• ABB provides 11 paid holidays.

• Vacation benefits are offered based on years of service for hourly and non-exempt positions.