General Manager, Customer Business Unit

This is a fully remote position, open to applicants in New Hampshire.

📋 Description

• Oversee a team of Global Customer Business Unit Directors, Global Program Managers, and Commercial Managers.

• Manage and expand a portfolio of key or strategic accounts within Celestica’s Connectivity and Cloud Solutions sector.

• Act as the global strategic business liaison for a major strategic account.

• Formulate account and engagement strategies to facilitate three-year growth objectives.

• Enhance portfolio profitability and financial performance in collaboration with operations, supply chain, and engineering teams.

• Recognize customer needs, expectations, and avenues for growth.

• Identify and penetrate new markets, customers, and solutions.

• Guide sales and growth personnel to devise solutions and strategies for business acquisitions.

• Spearhead commercial strategy and contract negotiations.

• Promote overall customer satisfaction.

• Create executive-level internal and external presentations and communications.

• Manage customer relationships, issues, projects, and escalations effectively.

• Lead new business development efforts, including growth/bookings, RFPs/RFQs, P&L analysis, solution development, and CRM management.

• Analyze internal metrics and initiate actions through cross-functional leadership.

• Address requirements for business continuity, IT and physical site security, sustainability, and green initiatives.

• Assist in commercial management tasks, including contracts, reconciliation claims, and pricing strategies.

• Align customer and Celestica technology roadmaps, forecasting future needs, and internal capabilities.

• Facilitate customer manufacturing and services site visits.

• Develop and sustain account strategic plans in collaboration with internal stakeholders.

• Attain revenue growth, new bookings, financial targets, strategic plans, customer satisfaction, and business expansion objectives.

⛳️ Requirements

• Over twelve years of pertinent experience in electronics manufacturing, IT infrastructure product engineering, or a related electronics field in sales/business development or account management roles.

• Bachelor’s degree in a relevant field or a comparable combination of education and experience.

• Proficiency in executive relationship management.

• Expertise in sales processes and business development management.

• Comprehensive knowledge of the industry, market, and technology.

• Experience in operations and supply chain management.

• Strong financial and business acumen.

• Familiarity with data analytics.

• Commercial skills encompassing contracts, financials, and quotations.

• Competencies in leadership, communication, teamwork, collaboration, conflict resolution, and navigating change.

• Capability to lead and navigate cross-functional teams within a matrix organization.

• In-depth understanding of Celestica's capabilities, offerings, sites, and key functional teams.

• Willingness to undertake overnight travel.

• Capacity to meet regular sustained visual concentration demands on a computer monitor and detailed data.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career growth.

• Flexible working hours and remote work options.

• Employee wellness programs and initiatives.