Functional Psychiatry Clinical Liaison

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assist patients during the enrollment, onboarding, and transition phases into the Functional Psychiatry Membership Program.

• Act as the main administrative contact, offering support and education throughout the patient experience.

• Track patient engagement and adherence to treatment recommendations, conducting follow-ups as necessary.

• Collaborate with providers and cross-functional teams to ensure smooth transitions in care and maintain continuity.

• Keep precise documentation and monitor patient progress, enrollment activities, and program participation.

• Address and escalate billing, insurance, or clinical issues to the relevant teams.

• Contribute to the growth of the program and initiatives for quality improvement by identifying obstacles and enhancing the patient journey.

• Assist in the development and launch of an innovative Functional Psychiatry Program, guiding it from concept to execution.

⛳️ Requirements

• Valid RN license.

• Experience in a mental health or behavioral healthcare environment.

• Strong skills in patient coordination, communication, and customer service.

• Ability to establish rapport with patients and support them throughout their care journey.

• Exceptional organizational, time management, and multitasking skills.

• Strong critical thinking and problem-solving abilities with a keen eye for detail.

• Capability to collaborate effectively with providers and cross-functional teams.

• Proficient in Microsoft Office, Google Workspace, and other computer-based systems.

• A proactive, patient-centered approach with a dedication to providing a positive patient experience.

• Ability to work independently in a fully remote setting while upholding productivity and accountability.

• Alignment with the organization's core values of excellence, adaptability, positivity, transparency, and continuous learning.

🏝️ Benefits

• Performance-based pay raises.

• Additional $10.00 per month for internet allowance assistance after 90 days.

• HMO benefits including dental coverage after one year.

• Accrual-based vacation leave credits after one year.

• Accrual-based sick leave credits after one year.

• Opportunities for promotion.

• Work-from-home convenience.