FSP Supervisor, Clinical Operations Management

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Supervise daily management responsibilities for assigned clinical operations personnel.

• Provide coaching, support for development, resource allocation, alignment, training, and professional and technical growth.

• Collaborate with senior leadership and executive teams on strategic planning and business development initiatives.

• Act as the escalation point for performance-related concerns and training requirements.

• Oversee induction and orientation programs for new hires.

• Maintain records of staff CVs, training histories, position descriptions, and experience profiles.

• Assist with local resource management and project/functional leadership tasks.

• Raise issues that could impact project deliverables.

• Provide training on Working Practice Documents (WPDs), Standard Operating Procedures (SOPs), local regulations, and topics related to clinical operations.

• Identify training deficiencies and assist in the development of training programs.

• Engage in process improvement initiatives.

• Facilitate monitoring based on risk assessment.

• Notify management of quality concerns, request QA audits, and assist with audit responses.

• Analyze systems and metrics to evaluate employee performance, KPIs, and project progress.

• Conduct PAVs to assess monitoring capabilities and project execution.

• Oversee hiring processes, performance evaluations, professional development, compensation actions, disciplinary actions, terminations, timekeeping, expense management, leave, and overtime.

⛳️ Requirements

• Bachelor's degree or equivalent formal academic/vocational qualification.

• Prior experience ranging from 0 to 5 years in a similar role.

• At least 1 year of leadership experience.

• Understanding of clinical operations and performance management.

• Capability to manage induction/orientation, training, resource management, performance evaluation, coaching, mentoring, counseling, and employee separations.

• Familiarity with Working Practice Documents (WPDs), Standard Operating Procedures (SOPs), local regulations, and risk-based monitoring methodologies.

• Proficiency in using CTMS, Preclarus, and Clarity systems.

• Competency in evaluating employee and project metrics, KPIs, and overall project status.

• Ability to conduct PAVs either remotely or on-site.

• Willingness and ability to travel domestically and internationally as well as drive to site locations.

🏝️ Benefits

• Global team atmosphere.

• Opportunities for collaboration and development.

• Emphasis on passion, innovation, and a commitment to scientific excellence.

• Support for professional development.

• Administration of salary and approved compensation-related actions.