Associate Manager, Clinical Operations

This is a fully remote position, open to applicants in Colombia, +1 more country.

📋 Description

• Supervise daily management tasks for the designated team.

• Offer coaching, mentoring, professional growth opportunities, and performance evaluation.

• Oversee employee resource allocation, alignment, training, and technical skill enhancement.

• Collaborate with senior management and executive personnel on strategic planning and business expansion.

• Organize induction and orientation programs for new hires.

• Maintain staff CVs, training documentation, position descriptions, and experience profiles.

• Assist with local staffing and project lead/functional lead allocation tasks.

• Raise concerns that could impact project deliverables.

• Provide training on Working Practice Documents (WPDs), Standard Operating Procedures (SOPs), local regulations, and clinical operations subjects.

• Identify training deficiencies and aid in the development of training initiatives.

• Engage in process enhancement and development projects.

• Facilitate a risk-based monitoring strategy.

• Inform management about quality concerns, request QA audits, and support responses to audits.

• Review employee and project metrics, KPIs, and project status using CTMS, Preclarus, and Clarity systems.

• Assess staff performance and monitoring capabilities through PAVs.

• Conduct interviews and select candidates, draft job descriptions, establish objectives, counsel employees, and manage separations.

• Authorize salary administration, hiring, corrective measures, terminations, time records, expense reports, leave applications, and overtime requests.

⛳️ Requirements

• A Bachelor’s degree or equivalent formal academic/vocational qualification.

• Prior experience providing the requisite knowledge, skills, and abilities for the role, typically ranging from 0 to 5 years.

• At least 1 year of leadership experience.

• Understanding of clinical operations and various monitoring methods/environments.

• Familiarity with Working Practice Documents (WPDs), Standard Operating Procedures (SOPs), local regulations, and risk-based monitoring.

• Proficient in using CTMS, Preclarus, and Clarity systems.

• Capable of assessing employee and project metrics, KPIs, and project status.

• Ability to perform remote or on-site PAVs.

• Willingness to travel frequently, both domestically and internationally.

🏝️ Benefits

• Fully remote work arrangement.

• Opportunities for professional development and coaching support.

• Comprehensive training and induction/orientation programs.

• Salary administration perks.

• Eligibility for paid leave and overtime.