FSE, Project Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Provide technical support, maintenance, and repair services for Agfa Radiology imaging products.

• Install and set up imaging equipment along with related ICT and electrical devices.

• Service and maintain imaging devices to ensure they function correctly and perform optimally.

• Collaborate with Agfa’s Shared Service Centre on service, maintenance, updates, and installations.

• Keep test equipment, tools, and company assets in excellent working condition.

• Manage spare parts in accordance with company protocols.

• Enhance personal, colleague, and customer knowledge through ongoing development and improvement.

• Foster relationships and maintain teamwork with both internal and external partners.

• Identify and escalate issues impacting customer satisfaction or contractual obligations.

• Collaborate within a multidisciplinary team to achieve organizational objectives.

• Travel to customer locations throughout the Northern England territory.

• Serve as a liaison between Agfa Radiology Solutions and customers, ensuring satisfaction and prompt resolution of technical challenges.

⛳️ Requirements

• HNC/D degree in electromechanics, electronics, computer science, or engineering, or equivalent experience.

• Previous field service experience in a similar role is preferred.

• Strong IT proficiency.

• Proficient in Microsoft Office applications.

• Knowledge of networking infrastructure.

• Valid UK driving license.

• Willingness to travel to customer sites.

• Ability to work within the Northern England region.

• Capability to comply with regulatory standards, company policies, and work procedures.

🏝️ Benefits

• Join a dynamic global organization with a legacy of innovation and a robust product portfolio.

• Experience a challenging environment supported by a strong management structure.

• Opportunities for career development and advancement.

• Competitive salary and benefits package.

• Enjoy a friendly work atmosphere with dedicated and professional colleagues.

• Benefit from a generous pension contribution.

• Choose between a company vehicle or car allowance.

• Receive 25 days of holiday, increasing to 30 with seniority, plus bank holidays.

• Participate in an incentive plan.

• Access private medical insurance.

• Utilize a 24/7 employee assistance program.

• Engage in essential training as part of development centers.

• Gain mentorship from experienced and qualified peers.

• Receive support from the regional Customer Service Manager.

• Enjoy several potential home-office locations when not traveling to customer sites.