Front Office Operations Specialist

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Analyze operational and revenue cycle data to uncover trends, performance gaps, opportunities, and risks.

• Develop, maintain, and disseminate operational reports and dashboards that encompass front office performance, patient access, scheduling, authorizations, collections, and other critical business metrics.

• Conduct audits and workflow assessments to evaluate operational effectiveness and adherence to established standards.

• Monitor key performance indicators and offer actionable recommendations to enhance operational outcomes.

• Convert complex data into valuable insights that support decision-making and operational strategy.

• Coordinate and facilitate the implementation of pediatric operational initiatives across local, regional, and territory-level operations.

• Oversee project timelines, deliverables, stakeholder communications, and action plans.

• Track the progress of initiatives, identify risks or barriers, and drive necessary follow-up actions.

• Assist in the rollout of new programs, operational enhancements, acquisitions, and workflow modifications.

• Lead project meetings and ensure accountability for deliverables and follow-up actions.

• Identify opportunities to enhance front office workflows, operational efficiency, and patient experience.

• Aid in the evaluation and optimization of front office procedures.

• Contribute to the development and maintenance of operational standards, procedures, and workflow documentation.

• Collaborate with stakeholders to transform initiatives into training materials, onboarding resources, and operational workflows.

• Facilitate change management through strategic communication planning, stakeholder engagement, and implementation efforts.

• Work in partnership with Revenue Cycle, Clinical Operations, Front Office Operations, Infinx, Patient Experience, and other support functions.

• Create presentations, scorecards, executive summaries, and leadership reporting materials.

• Assist the Director of Front Office Operations in meetings by providing recaps, recommendations, and follow-up actions.

• Support strategic planning through project coordination, data analysis, and operational execution.

• Ensure visibility into progress, outcomes, and areas requiring attention.

⛳️ Requirements

• Bachelor's degree (preferred) in Business Administration, Healthcare Administration, Operations Management, or a related field; equivalent experience may be accepted.

• 3+ years of experience in healthcare operations, program coordination, project management, business operations, or a similar role.

• Strong analytical and problem-solving skills with the capacity to interpret and act on data.

• Proven experience managing multiple priorities and projects concurrently.

• Advanced proficiency in Microsoft Excel, PowerPoint, Outlook, and reporting tools.

• Experience with EMR or practice management systems.

• Exceptional written and verbal communication skills.

• Strong capabilities in relationship-building, organization, and stakeholder management.

• Ability to work independently while effectively managing competing priorities.

• Experience in pediatric healthcare, rehabilitation, or ambulatory care operations.

• Familiarity with front office operations, scheduling, patient access, authorizations, and revenue cycle processes.

• Experience supporting operational improvement, process optimization, or change management initiatives.

• Knowledge of KPI reporting, dashboard development, and performance monitoring.

🏝️ Benefits

• Eligibility for a comprehensive benefits package starting within your first month of employment.

• Generous PTO (Paid Time Off) plans.

• Paid holidays.