Front Desk Medical Virtual Assistant, Operations Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Supervise the comprehensive patient check-in and checkout system.

• Warmly welcome incoming patients.

• Handle inbound and outbound calls using the Vantage phone system.

• Direct the complete checkout process.

• Confirm follow-up appointments and address ledger balances.

• Ensure that no patients depart without being scheduled for their next visit.

• Process appointment requests, reminders, and patient communications utilizing TrackStat.

• Follow up on missed or canceled appointments to enhance patient retention and schedule density.

• Collect co-pays and cash payments.

• Dispatch digital payment links during or immediately after visits.

• Manage ledger discrepancies and respond to basic patient inquiries regarding non-assignment billing.

• Issue super bills or file claims on behalf of patients without accepting direct insurance assignments.

• Take ownership of and enhance ChiroTouch and TrackStat workflows, automated communications, and scheduling setups.

• Collaborate with team members using Go High Level to facilitate marketing or messaging workflows.

⛳️ Requirements

• Demonstrated hands-on experience in navigating and managing patient records and schedules in ChiroTouch (Strictly Required).

• Strong background in utilizing and optimizing TrackStat for patient recall and communication workflows (Strictly Required).

• Experience in managing inbound and outbound calls via the Vantage phone system.

• Proven ability to process appointment requests, reminders, and patient communication through TrackStat.

• Experience in collecting co-pays and cash payments, as well as sending digital payment links.

• Familiarity with managing ledger issues and addressing basic patient questions regarding non-assignment billing.

• Experience in issuing super bills or filing claims on behalf of patients without accepting direct insurance assignments.

• Proficient in using Go High Level for marketing or messaging workflows, where applicable.

• Patient-centered approach and capability to manage the entire patient check-in and checkout experience.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and growth.

• Supportive and collaborative work environment.

• Comprehensive benefits package including health insurance.

• Flexible working hours to enhance work-life balance.