French-Speaking Technical Support, Sales Advisor

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Assist French-speaking customers via phone, email, and chat.

• Diagnose technical issues impacting telecommunications services and guide customers through troubleshooting processes.

• Clearly articulate technical solutions, tailoring guidance to match each customer's comprehension level.

• Verify resolution of issues and escalate complex matters to designated technical teams.

• Address inquiries related to accounts, billing, subscriptions, and services.

• Present a sales pitch after each successful resolution.

• Suggest pertinent additional services or upgrades.

• Clarify product advantages, manage objections, and strive to finalize sales.

• Precisely document customer interactions, troubleshooting efforts, and results.

• Achieve sales targets, ensure service quality, and maintain customer satisfaction standards.

⛳️ Requirements

• Proficiency in French and English at a C2 level.

• Previous sales experience is essential.

• Background in technical support or call centers is a plus.

• Interest in telecommunications with a hands-on approach to troubleshooting.

• Excellent communication, listening, and persuasive abilities.

• Patience and confidence in explaining technical procedures.

• Familiarity with digital tools and adaptability to new systems.

• Capability to balance customer service with business goals.

• Willingness to work remotely from mainland Portugal on rotating shifts.

• Availability for rotating eight-hour shifts from 07:00 to 21:00, Monday through Sunday.

🏝️ Benefits

• €250 monthly language allowance.

• €110 monthly attendance allowance.

• €60 monthly flexible work allowance.

• Performance bonus of up to €360 each month.

• Meal allowance of €10.20 for each working day.

• Private health insurance coverage.

• Continuous training, coaching, and professional development opportunities.

• Career advancement and internal progression possibilities.

• International and multicultural work environment.

• Paid training and comprehensive onboarding process.

• Permanent contract offered after six months.

• Remote work opportunity from mainland Portugal.