French Speaking Customer Service, Sales Associate

This is a fully remote position, open to applicants in Armenia.

📋 Description

• Address French customer inquiries via email, phone, and ticketing platform.

• Assist customers with their orders, provide delivery updates, handle returns, and manage replacements.

• Collaborate with suppliers and internal teams to resolve any issues.

• Keep precise records of each customer case.

• Identify, research, and qualify new B2C leads and potentially B2B leads in France.

• Support outbound sales efforts, including cold calling, emailing, and LinkedIn outreach.

• Update CRM records and enhance prospecting processes.

• Conduct initial outreach and discovery calls with prospective clients.

• Present Partao's value proposition effectively.

• Nurture leads, convert inquiries into orders, and schedule qualified meetings for senior sales managers.

• Assist in the launch and testing of digital lead generation tools.

• Monitor tool performance and provide constructive feedback for enhancements.

• Contribute to sales automation workflows and reporting dashboards.

• Collect insights from French customers and prospects to improve messaging.

• Share market intelligence and recurring customer issues with the broader team to aid in product, operations, and marketing strategy development.

⛳️ Requirements

• Proficiency in French at C1 level or higher (both written and spoken).

• Proficiency in English at A2 level or higher.

• Must be based in Armenia.

• At least 3 years of experience in customer service.

• Preferred: experience in sales, operations, procurement, order processing, or supply chain management.

• Strong attention to detail and the ability to multitask under pressure.

• Proficient in spreadsheets and data tracking tools (Excel, Google Sheets).

• High level of integrity, trustworthiness, and comfort in handling customer data.

• A problem-solving attitude and a proactive, self-starter mentality.

• Experience with CRM or ticketing systems.

• Keen interest in B2B sales, business development, and digital tools.

• Strong analytical and decision-making skills.

• Degree in business, economics, marketing, or a related field (a plus, but not mandatory).

🏝️ Benefits

• Opportunity to join a growing, VC-backed start-up in a crucial customer-facing position, with exposure to both B2B and B2C growth strategies in international markets.

• High level of autonomy with a direct influence on French market expansion.

• A culture focused on speed, data-driven decision-making, and transparency.

• A flat hierarchy and entrepreneurial environment where ideas are valued.

• Exposure to international markets and opportunities for cross-functional collaboration.