Clinical Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide support for administrative and operational tasks related to remote physician advisors.

• Act as the primary contact when issues arise.

• Manage appeal letter requests by creating cases, preparing medical records, confirming deadlines, printing and mailing final letters, and contacting payers to verify outcomes.

• Ensure access to client EMRs and review training materials to gain expertise in EMR navigation.

• Generate PDF extracts of essential EMR components for physician advisor case assessments.

• Organize peer-to-peer reviews between physician advisors and medical directors from insurance companies.

• Address missing information, resolve questions from case managers or hospital physicians, and handle EMR access issues.

• Oversee and prioritize case requests to achieve target completion deadlines.

• Aid in the onboarding and training of remote clinical staff and provide physician training on EMR navigation.

• Arrange conference calls between partner-site IT personnel and clinical staff.

• Organize mentor calls for clinical team members.

• Handle calls during office hours and address client inquiries.

• Prepare PowerPoint presentations, Word documents, mail merges, and Excel spreadsheets.

• Complete the initial administrative setup for partner hospitals within the Advisory Services workflow system.

• Perform general office tasks, including faxing, mailing, drafting letters, and ordering supplies and forms.

• Undertake additional special projects as assigned.

⛳️ Requirements

• High School diploma or GED or equivalent experience.

• Two years of general business administration experience in a professional environment.

• Excellent general office skills, including proficiency with computers, fax machines, printers, copiers, conference call setup, scanners, and mobile phone/email devices.

• Proficient in Microsoft Office Suite.

• Advanced skills in Outlook, Word, Excel, Visio, Microsoft Project, and PowerPoint.

• Availability to work Monday through Friday, from 8 am to 5 pm.

• Proven can-do attitude, coachability, customer focus, eagerness to learn, strong work ethic, adaptability, resourcefulness, commitment, and teamwork.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Flexible spending accounts for healthcare and dependent care.

• 401(k) retirement savings plan with company matching.

• Paid time off (PTO) starts accruing immediately at a rate of 15 days per year.

• Ten company-paid holidays each year.

• Remote-first culture that promotes flexibility and collaboration.

• Opportunities to advance your career while making a significant impact.