French Bilingual Customer Service Representative

This is a fully remote position, open to applicants in Florida.

📋 Description

• Manage a significant volume of incoming and outgoing customer calls.

• Address insurance-related concerns, such as missing documentation, policy cancellations, coverage discrepancies, and payment issues.

• Reach out to insurance providers to confirm policy details and gather necessary documentation.

• Clarify insurance requirements and outline next steps for customers.

• Record customer interactions and updates in internal systems.

• Leave professional, scripted messages when customers or insurance representatives are unavailable.

• Adhere to established procedures, compliance standards, and quality expectations.

• Achieve productivity, attendance, and performance goals.

• Ensure a positive and professional customer experience.

• Complete comprehensive training, including classroom instruction, system training, job shadowing, supervised call handling, and ongoing coaching during paid training.

• Shift to the assigned schedule upon successful completion of the training assessment.

⛳️ Requirements

• Proficient in both French and English (written and verbal).

• High school diploma or equivalent qualification.

• Minimum of one year of experience in customer service.

• Experience in customer service roles within call centers, retail, hospitality/restaurant, office support, data entry, or other customer-facing settings.

• Ability to type a minimum of 30 words per minute.

• Excellent communication and problem-solving abilities.

• Comfortable spending the majority of the workday on the phone.

• Capable of working independently in a remote setting.

• Possess a positive attitude and a professional demeanor on the phone.

• Stable employment history.

• Successful completion of a training assessment is required.

• Preferred: prior experience in a call center environment.

• Preferred: experience managing a high volume of calls.

• Preferred: background in customer support or customer service.

• Preferred: experience with CRM or web-based systems.

• Preferred: background in the financial services or insurance sectors.

• Preferred: experience utilizing scripts and understanding performance metrics.

🏝️ Benefits

• Paid training program.

• Medical, dental, and vision coverage.

• Critical illness, accident, and hospital coverage.

• 401(k) retirement plan with pre-tax and Roth post-tax contributions.

• Voluntary life and AD&D insurance for employees and their dependents.

• Short- and long-term disability coverage.

• Health spending account (HSA).

• Transportation benefits.

• Employee assistance program.

• Paid time off/leave (PTO, vacation, or sick leave).