French Bilingual Customer Care Outfitter – PT Seasonal

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver customer support in both French and English.

• Execute customer contact protocols while meeting performance standards.

• Address incoming inquiries and resolve issues related to accounts, order statuses, and after-sales services.

• Manage return and exchange processes, shipping and delivery challenges, incorrect item deliveries, billing inquiries, declined credit cards, inventory questions, and sales promotions.

• Leverage sales opportunities by recommending preferred products, suggesting similar items, and inquiring about orders during gift card balance interactions.

• Utilize advanced training, systems, desktop resources, communication techniques, negotiation skills, interpersonal abilities, and problem-solving strategies to address customer dissatisfaction.

• Research the CRD Field Guide, Bass Pro Shops and Cabela’s websites, catalogs, programs, tools, and resources to provide precise information.

• Implement feedback and coaching to enhance performance and develop skills.

• Carry out all other assigned responsibilities.

⛳️ Requirements

• Bilingual in French and English.

• Proficient in basic computer use, Microsoft Office, and web navigation.

• Comfortable working in a sedentary, computer-focused environment.

• Capable of writing, typing, and utilizing multi-channel systems.

• Ability to read documents, reports, computer screens, and other written communications.

• Skilled at interpreting and managing challenging situations effectively.

• Ability to work collaboratively in a team setting as well as independently.

• A valid Canadian Firearm Possession & Acquisition License (PAL) is considered an asset.

🏝️ Benefits

• Immediate employee discount.

• Enjoy a fun work environment.

• Competitive salary.

• Excellent benefits package.

• Unlimited opportunities for career advancement.

• Discounts on retail merchandise, dining, world-class resorts, and conservation attractions.

• Access to the Bass Pro Cares Fund.