Freight Audit & Billing Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Conduct audits on all incoming carrier invoices, which include FedEx, UPS, DHL Express, PostNL, and Deutsche Post.

• Examine invoices for surcharges, corrections related to dimensional weight, address corrections, back-charges on duties and taxes, and other erroneous charges.

• Detect and challenge unjustifiable carrier charges, ensuring follow-up until a resolution is achieved.

• Monitor disputed charges and verify that agreed-upon credits are received.

• Confirm that legitimate carrier charges are billed to the appropriate customer.

• Oversee and facilitate the collection of outstanding billing items.

• Manage customer-side billing tasks, which encompass shipment and service invoicing, credits, refunds, dunning, and recovering unpaid balances.

• Engage with carrier billing and account management teams.

• Generate analyses to support carrier rate negotiations in collaboration with the Managing Director.

• Establish requirements and set priorities for the internal billing module.

• Collaborate with software developers on billing specifications, requirements, testing, and implementation.

• Assist in automating the processes for invoice import, audit rules, and customer re-billing.

• Functionally supervise the part-time Billing Specialist.

• Document all billing-related processes.

• Create monthly reports for the Managing Director.

• Identify opportunities to transition from manual checks and spreadsheets to automated billing processes.

⛳️ Requirements

• Over 4 years of experience in billing, freight auditing, revenue operations, finance operations, or back-office roles for carriers/forwarders.

• Ideally, experience with a carrier like DHL, UPS, FedEx, or TNT; a freight forwarder; an e-commerce/logistics company; telecom; or a shared service center.

• Demonstrated ability to manage a process from start to finish, including the development, correction, or documentation of billing or reconciliation processes.

• Comfortable disputing charges with large organizations and diligently following up until resolution.

• Strong proficiency in Excel/Google Sheets and experience handling large invoice data files, CSV exports, and reconciliations.

• Experience in drafting requirements for or collaborating closely with software developers, or a deep interest in systems and automation.

• Fluent in both written and spoken English.

• A structured, numbers-driven mindset with meticulous attention to detail.

• Ability to accurately identify minor discrepancies and incorrect charges.

• Initial experience in guiding or mentoring a junior colleague, or the maturity and ambition to take on such a role.

🏝️ Benefits

• Remote work arrangement