Freelancer – Inbound Customer Service, Prepaid Telecommunications Project

This is a fully remote position, open to applicants in Germany.

📋 Description

• Engage in various inbound customer service initiatives for clients.

• Address customer inquiries via phone and written communication.

• Respond to customer questions and resolve any issues.

• Ensure a positive experience for customers.

• Offer professional assistance as the primary contact for customers.

• Collaborate closely with internal teams.

⛳️ Requirements

• Must reside in an EU country, excluding Germany.

• Have a registered business with a VAT ID.

• Previous experience in customer service, either as an agent or in a similar capacity.

• Proficient in the German language at C1 or C2 level, both spoken and written.

• Possess a friendly demeanor, a solution-oriented approach, and confident communication abilities.

• Basic technical knowledge and familiarity with common tools and systems, including CRM or ticketing platforms.

• Officially registered as a freelancer and authorized to work within the EU.

• Have a dedicated workspace and a reliable internet connection.

🏝️ Benefits

• Flexible scheduling as a freelancer.

• Work from your preferred location / completely remote.

• Engage in diverse projects within innovative customer service operations.

• Opportunity for long-term collaboration.

• Fair and transparent compensation based on the project's scope.

• Access to support from a motivated network.