Fraud Specialist

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee marketplace transactions and user interactions to detect suspicious activities and potential fraud.

• Assess and manage daily fraud-related tickets, which include requests for account unbans, held transactions, and Know Your Customer (KYC) verification cases.

• Investigate questionable transactions and account activities, adhering to established protocols and escalating complex situations as needed.

• Analyze transaction data and user behavior to pinpoint unusual patterns and assess potential fraud risks.

• Utilize fraud monitoring tools, dashboards, and alerts to facilitate daily fraud prevention efforts.

• Record investigation findings and maintain precise documentation of fraud-related cases and decisions.

• Collaborate with Fraud Analysts and other internal teams to resolve issues and enhance fraud prevention processes.

• Provide insights and recommend enhancements to fraud detection workflows and procedures.

⛳️ Requirements

• Some background in fraud prevention, risk operations, customer support, payment operations, or a related analytical or operational position.

• Strong attention to detail with an ability to recognize unusual patterns or discrepancies.

• Basic analytical skills and confidence in handling data, spreadsheets, or reporting tools.

• Effective problem-solving abilities and the capacity to make informed decisions based on available information.

• Capability to adhere to established procedures, manage daily responsibilities, and escalate issues when necessary.

• Proactive mindset, eagerness to learn, and curiosity regarding fraud prevention and online marketplaces.

• Strong communication and teamwork skills, with the ability to collaborate across various teams.

• Proficient command of English, both written and spoken.

🏝️ Benefits

• Opportunity to engage in Eneba's Stock Options program, contingent on eligibility.

• Performance-based bonuses and referral programs available.

• Personal learning budget provided.

• Regular feedback mechanisms in place.

• Clearly outlined development and progression opportunities.

• Paid volunteering opportunities, where applicable.

• Additional paid time off, as specified in engagement terms.