Fraud Analyst, Risk Operations – Contractor

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct regular audits of businesses and users to evaluate Whop's capacity to assist them

• Manage evolving risk scenarios and determine which businesses are granted elevated privileges

• Evaluate flagged KYC and KYB cases to ensure compliance with OFAC regulations

• Collaborate with Customer Support to ensure consistent policy communication across the platform

• Resolve refund requests between merchants and sellers

• Conduct comprehensive investigations into each case and trace suspicious issues back to their origin

• Identify ambiguous policies for review and suggest modifications at your discretion

• Oversee the risk queue, related policies, and case decisions

⛳️ Requirements

• Experience in fraud, risk, or a related finance industry

• Highly meticulous and attentive to every aspect of a case

• Strong initiative and a proactive approach to problem-solving

• Systems-thinking mindset for consistent decision-making

• Capability to make informed decisions based on incomplete information and seek clarification before assuming

• Clear and effective written communication; notes and responses for merchants must be easily comprehensible

• Careful management of financial transactions, including fund transfers, reserve releases, and refunds

• Comfortable utilizing AI tools and personal coding for custom solutions

• Availability for 40 hours per week over 5 days

• Weekend availability is mandatory

• Must be able to work one fixed 8-hour shift: 8am–4pm, 4pm–12am, or 12am–8am EST

🏝️ Benefits

• Comprehensive training on all Risk Operations queues within your first 60 days