Fraud Product Analyst I

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a technical resource for U.S. banks and credit unions following deployment, assisting with rule configurations and workflows in 360 Risk Control.

• Provide training to new customers on product utilization and help existing clients derive continuous value from the platform.

• Conduct analysis and research on electronic transactions across various online banking payment channels, such as bill pay, ACH, and P2P payments.

• Identify suspicious activities by interpreting extensive, intricate, and sensitive data sets utilizing technology and analytical techniques.

• Recognize new and emerging fraud trends by examining account and transaction behaviors, proposing new rules, or adjusting existing rules and analyzers.

• Estimate alert volumes and response ratios, suggesting tuning for optimal performance and assisting with configuration adjustments in the product console.

• Ensure the quality, accuracy, and completeness of customer data and alerting, pinpointing data gaps and reporting issues.

• Assist the Technical Account Manager in overseeing a growing portfolio of U.S. accounts, providing support to ensure service continuity.

• Collaborate with Delivery, Support, Product, and Customer Success teams to deliver timely service, enhance customer satisfaction, and improve both product and service offerings.

• Remain updated on industry trends related to fraud and financial crimes.

⛳️ Requirements

• Familiarity with banking payment methods and current fraud trends.

• Proficient understanding of online banking and various payment types, including bill pay, ACH, and P2P transactions.

• Capacity to swiftly learn new software, methods, and procedures, applying new concepts through technology.

• Excellent verbal and written communication skills, with a focus on customer service.

• Ability to articulate complex configurations in clear, simple language.

• Proficient in prioritizing workload based on departmental and customer requirements.

• Capability to work independently as well as collaboratively within a team.

• Experience with Microsoft 365 (Word, Excel, and Outlook).

• 1 to 2 years of experience in the financial institutions sector (preferred).

• Knowledge of analytics and workflow tools, including pivot tables and SQL (preferred).

• Certification as a Certified Anti-Fraud Specialist (CAFS) (preferred).

🏝️ Benefits

• Salary ranging from $60,000.00 to $70,000.00 annually.

• Minimal travel, less than 5%, only as necessary for specific customer engagements.

• Equal employment opportunity and affirmative action protections.