Product Analyst, Digital Banking

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in the daily management and ongoing enhancement of digital banking products, services, and customer experiences.

• Aid in the development and execution of promotional initiatives, coordinating tasks among stakeholders, and defining promotion frameworks, eligibility criteria, customer journeys, operational prerequisites, controls, and success metrics.

• Create and sustain product and operational documentation, such as requirements, business regulations, process diagrams, decision records, implementation materials, and supporting artifacts.

• Lead assigned initiatives and workstreams from definition through to implementation, monitoring dependencies, decisions, risks, open inquiries, and stakeholder actions.

• Evaluate whether proposed promotions can be supported by current technology and operational processes; identify constraints, dependencies, and solutions.

• Support the configuration, testing, validation, launch readiness, monitoring, and issue resolution of the promotional engine.

• Collaborate with Marketing and stakeholders on promotional creative elements, customer communications, disclosures, and launch activities.

• Investigate customer and transaction exception cases, document findings and business rules, identify recurring patterns, and escalate cases that require Product decisions.

• Analyze Voice of Customer feedback, complaints, contact drivers, operational trends, customer feedback, and competitive/market trends to identify pain points, enhancement opportunities, and roadmap suggestions.

• Collect and document business requirements, user stories, acceptance criteria, process flows, and functional specifications.

• Assist with user acceptance testing, defect validation, implementation planning, release readiness, and post-production monitoring.

• Work in partnership with Compliance, Marketing, Technology, and Operations to further product objectives and resolve issues.

• Perform additional duties as assigned.

⛳️ Requirements

• A Bachelor's Degree in Business Administration, Finance, Economics, Information Systems, Marketing, Data Analytics, or a related discipline is required.

• At least 2 years of experience in product management, product operations, business analysis, banking operations, digital banking, fintech, project management, or a related field is required.

• Experience in supporting consumer banking products, deposit products, digital banking platforms, payments, cards, promotions, or customer engagement programs is preferred.

• Familiarity with gathering business requirements and translating business needs into product or process improvements is preferred.

• Experience in a regulated financial services environment is preferred.

• Proficiency in Microsoft Office tools (Outlook, Word, PowerPoint, Excel).

• Excellent verbal, written, and interpersonal communication abilities.

• Strong organizational skills and meticulous attention to detail.

• Exceptional problem-solving and time management capabilities.

• Self-motivated, self-directed, and results-driven.

• Adaptable and capable of multitasking in a fast-paced environment.

• Ability to work independently and as part of a team; solution-oriented with a collaborative mindset.

• Strong analytical and critical thinking skills with the ability to convert data, customer feedback, and operational information into actionable recommendations.

• Experience in managing backlogs, user stories, requirements, and prioritization processes is preferred.

• Experience with Voice of Customer programs, customer feedback analysis, or customer journey mapping is preferred.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance plans.

• 4 weeks of paid time off (PTO).

• 401k plan with company match.

• Metro SmartTrip benefits ($50/month).

• Remote or hybrid work schedules (4 days per week in-office) available for most positions.

• Incentives for purchasing solar panels, electric vehicles, biking to work, and more.

• Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and additional perks!

• Recognized as a Top Workplace by The Washington Post for four consecutive years (2023-2026).