Card Product Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop, maintain, and enhance dashboards, scorecards, and regular management reporting for card program performance.

• Monitor and analyze metrics related to card activation, usage, transaction volume, purchase activity, fraud, ATM activity, disputes, chargebacks, digital wallet adoption, and overall customer engagement and program performance.

• Identify trends, risks, and opportunities in performance, and prepare findings and recommendations for product leadership and cross-functional partners.

• Oversee Network incentive reimbursement activities and track reimbursement statuses.

• Collaborate with Operations and Finance to ensure accurate recording, reconciliation, and reporting of Network rebates and reimbursements.

• Manage Network mandates, certifications, reporting obligations, and implementation requirements.

• Coordinate quarterly network reporting submissions to ensure accuracy and timeliness.

• Foster relationships with card networks, processors, ATM networks, digital wallet partners, and other vendors.

• Facilitate issue resolution, operational readiness, and necessary follow-up actions.

• Collaborate with Product leadership to define, prioritize, and maintain the card product roadmap and backlog.

• Assist with backlog grooming, release planning, and prioritization efforts.

• Collect and document business requirements, rules, user stories, acceptance criteria, process flows, and functional specifications.

• Coordinate user acceptance testing, defect validation, production validation, release readiness, implementation planning, and post-production monitoring.

• Track commitments to the roadmap, implementation milestones, dependencies, risks, decisions, open questions, and stakeholder actions; escalate issues as necessary.

• Analyze customer complaints, servicing trends, contact drivers, disputes, transaction exceptions, and feedback from the Voice of Customer.

• Work with Operations, Customer Care, Fraud, and Technology to implement product enhancements.

• Assist with customer communications, disclosures, launch activities, and change-management initiatives.

• Support audit, compliance, risk, and regulatory examinations associated with the card program.

• Maintain documentation, procedures, controls, decision logs, governance materials, and implementation artifacts for the card program.

• Collaborate with Compliance, Risk, Legal, Fraud, Technology, Operations, Finance, Marketing, and Customer Care.

• Prepare reports, presentations, recommendations, and program updates suitable for executives.

• Perform additional duties as assigned.

⛳️ Requirements

• A Bachelor's Degree in Business Administration, Finance, Economics, Information Systems, Marketing, Data Analytics, or a related field is required.

• A minimum of 3 years of experience in product management, product operations, business analysis, payments, card programs, banking operations, digital banking, fintech, or a related field is required.

• Experience with debit card, prepaid card, credit card, secured card, payments, money movement, or digital wallet products is preferred.

• Familiarity with card processors, payment networks, ATM networks, digital wallets, or card program vendors is preferred.

• Experience in gathering business requirements and translating needs into product or process enhancements is preferred.

• Experience managing backlogs, user stories, acceptance criteria, testing, and prioritization processes is preferred.

• Background in a regulated financial services environment is preferred.

• Knowledge of card network mandates and rules, Regulation E, card disputes, fraud operations, digital wallets, tokenization, and card servicing processes is preferred.

• Proficiency in Microsoft Office tools, including Outlook, Word, PowerPoint, and Excel.

• Excellent verbal, written, and interpersonal communication abilities.

• Strong organizational skills and attention to detail.

• Exceptional analytical, problem-solving, and time-management skills.

• Capability to convert data, customer feedback, network requirements, and operational information into actionable recommendations.

• Self-motivated, self-directed, and results-driven.

• Adaptable and able to manage multiple priorities in a fast-paced environment.

• Ability to work independently as well as collaboratively in a team; solution-oriented with a cooperative approach.

🏝️ Benefits

• Comprehensive health, dental, and vision plans.

• 4 weeks of paid time off (PTO).

• 401k with company matching.

• Metro SmartTrip benefits ($50/month).

• Options for remote or hybrid work schedules (4 days per week in-office) for most positions.

• Incentives for purchasing solar panels, electric vehicles, biking to work, and more.

• Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and additional perks!

• Recognized as a Top Workplace by The Washington Post for four consecutive years (2023-2026).