Fraud Investigator II

This is a fully remote position, open to applicants in Alabama, +26 more states.

📋 Description

• Manage a diverse array of fraud case types independently.

• Analyze predictive reports on a daily basis and take necessary actions on accounts.

• Engage in initiatives aimed at preventing fraud.

• Keep track of emerging trends in fraud.

• Work collaboratively with technical partners to comprehend system outputs and identify fraud patterns.

• Take part in projects related to the Fraud Team's area of expertise.

• Provide training and education to credit union members and employees regarding fraud-related subjects.

⛳️ Requirements

• A high school diploma or equivalent is mandatory.

• An associate degree is preferred.

• A minimum of 12 months of experience as a Fraud Investigator I at Grow Financial FCU or 3 years of experience in a financial-related field such as fraud/loss prevention, BSA/AML compliance, collections, or lending operations.

• Strong judgment and critical thinking abilities are essential.

• Excellent written and verbal communication skills, along with presentation, active listening, voice quality, grammar, interpersonal, multitasking, conflict management, and telephone etiquette skills.

• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook is required.

• Capability to operate standard office equipment in both remote and in-office settings.

• Must be able to sit for prolonged periods.

• Ability to read, write, speak, and type in English is necessary.

• Must possess the ability to hear and use a telephone.

• Capability to perform repetitive computer keystrokes is required.

• Willingness to travel to other branches or locations as needed.

• Must reside in one of the eligible states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Montana, Nebraska, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, West Virginia, Wisconsin, or Wyoming.

🏝️ Benefits

• Initial 15 days of paid vacation.

• Paid holidays and sick leave.

• Paid family leave for eligible team members.

• Two paid volunteer days each year.

• Up to $5,250 annually for professional development for full-time team members.

• 401(k) plan with employer contributions and matching up to 8%.

• Medical, dental, vision, virtual care, and mental health support.

• Exclusive team member discounts on consumer loans.

• Dedicated in-house training team focused on career growth and development.

• Flexibility for remote, hybrid, and in-person work based on the role.