Fraud Investigator

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee comprehensive investigations into intricate and high-impact fraud cases.

• Examine transactional data from various sources to detect patterns, trends, and new fraud typologies.

• Create and sustain in-depth fraud reports for clients, outlining findings, trends, and suggested actions.

• Partner with internal operational and support teams to manage documentation, escalation, and resolution of fraud incidents.

• Provide clients with updates on investigations, final case reports, and recommended preventive measures.

• Evaluate customer claims related to Debit cards, Credit cards, ACH, P2P, Bill Payments, and other payment channels.

• Identify weaknesses and propose procedural improvements to enhance fraud prevention strategies.

• Draft, revise, and maintain documentation on fraud investigation procedures and best practices.

• Act as a subject matter expert for escalated fraud-related inquiries.

• Monitor and report investigation metrics for client evaluations.

• Keep abreast of industry fraud trends, regulatory updates, and compliance requirements.

• Offer training and mentorship to Fraud Analysts.

• Execute additional duties as assigned.

⛳️ Requirements

• Preferred Associates degree in Business, Criminal Justice, Finance, or a related discipline.

• At least 5 years of experience in fraud investigation or advanced fraud analysis, ideally within a financial institution or fintech setting.

• Demonstrated success in managing intricate investigations from start to finish.

• Strong knowledge of fraud detection tools and platforms (e.g., Verafin, DataVisor) and the capacity to utilize multiple systems for analysis.

• Fraud certification (CFE, CFCI, or equivalent) is highly preferred.

• Proficiency in identifying patterns, connecting data points, and recognizing emerging fraud trends.

• Strong grasp of banking operations, payment systems, and applicable regulations.

• Outstanding written and verbal communication abilities, including the skill to prepare and present investigation reports to varied audiences.

• Proven analytical, research, and problem-solving capabilities, with a detail-oriented approach.

• Capability to work independently on complex tasks while effectively collaborating with cross-functional teams.

• Proficient in Microsoft Office and Google applications, with strong skills in Excel and data analysis.

• Comfortable maneuvering through multiple systems and applications in a fast-paced, deadline-driven environment.

• Applicants must possess legal authorization to work in the United States.

🏝️ Benefits

• Eligibility for annual cash bonuses and equity, if applicable.

• Remote work environment.

• Comprehensive health, dental, and vision insurance, including HSA/FSA/DCA options.

• 401(k) retirement plan.

• Flexible time-off policies and company holidays.

• Additional paid volunteer day.

• Supplemental insurance programs, including voluntary Life, Accident, Critical Illness, and Pet Insurance.

• Employee Assistance Programs (EAP).

• Wellness initiatives.

• Opportunities for growth and development.