Fraud Inbound Analyst, Bilingual (English/French)

This is a fully remote position, open to applicants in Canada.

📋 Description

• Conduct investigations to identify, assess, determine, and report on activities that suggest exposure to financial crimes.

• Evaluate, document, manage, and escalate potential threats and investigations in line with standard operating procedures.

• Provide expert oversight on criminal risk by utilizing intelligence-based detection and research methodologies.

• Develop recommendations aimed at enhancing processes and improving customer service.

• Monitor trends in financial crime risk, as well as regulations and compliance standards.

• Analyze information sourced from detection systems, tools, reports, and manual inputs.

• Support the collection of evidence for incident reports, loss prevention, litigation, criminal prosecution, management information, statistical analysis, and process enhancements.

• Record investigation actions and findings in account and case files.

• Gather and format data for both regular and ad-hoc reports and dashboards.

• Analyze data to provide actionable insights and recommendations.

• Execute service requests, transactions, and queries in accordance with service level agreements.

• Notify and inform internal and external stakeholders regarding incidents, providing necessary information and instructions.

• Manage complex and diverse tasks, including escalations from colleagues.

• Analyze issues and outline subsequent steps.

• Implement BMO's Risk Management Framework and make risk-informed decisions that align with policies, laws, regulations, and business strategy.

⛳️ Requirements

• Familiarity with risk and regulatory requirements related to financial crimes is an advantage.

• Understanding of banking products, services, processes, and organizational structure is preferred.

• Specialized knowledge in relevant areas.

• Strong verbal and written communication abilities.

• Excellent organizational skills.

• Strong collaboration and teamwork capabilities.

• Proficient analytical and problem-solving skills.

• Bilingual proficiency in English and French.

• Ability to operate within established service level agreements and standard operating procedures.

🏝️ Benefits

• Health insurance coverage.

• Tuition reimbursement support.

• Accident insurance protection.

• Life insurance benefits.

• Retirement savings plans available.

• Comprehensive training and coaching programs.

• Support from management.

• Opportunities for networking and relationship building.

• Accommodations are available upon request for candidates participating in all stages of the selection process.