Fraud Call Center Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver exceptional customer service support through inbound calls.

• Efficiently and accurately manage high-volume call center interactions.

• Address customer inquiries, problems, and complaints promptly.

• Keep precise records via data entry and system updates.

• Adhere to company protocols, compliance standards, and quality guidelines.

• Achieve productivity, attendance, and performance targets.

• Work collaboratively with team members to enhance customer satisfaction.

• Complete a mandatory 3-week paid training program, which includes both classroom instruction and supported call handling.

⛳️ Requirements

• A high school diploma or GED is mandatory.

• At least 6 months of experience in call center, customer service, or dispatch roles is required.

• Excellent communication and customer service abilities.

• Capability to thrive in a fast-paced call center setting.

• Basic computer literacy and proficiency in navigating multiple systems.

• Dependable attendance and a strong work ethic are essential.

• Proficiency in English is necessary.

• Applicants must reside in Puerto Rico and have permanent authorization to work in the U.S.

• Must successfully complete a background check, credit check, and security fingerprinting.

• A secure wired high-speed internet connection with a minimum of 50 Mbps download and 10 Mbps upload is required; Wi-Fi is not permitted.

• A dedicated workspace equipped with a desk, chair, and a quiet, distraction-free environment is essential.

• Availability to work any 8-hour shift from Monday to Sunday is required.

• Must maintain an average quiz score of 80% or higher and finish all required E-Learning courses.

🏝️ Benefits

• Opportunity for monthly incentives up to $350 post-training by meeting performance metrics.

• Night or weekend differentials based on the shifts worked.

• Immediate benefits (medical, dental, vision) for eligible roles.

• Paid time off and holidays.

• Compensation for training.

• Opportunities for career advancement and growth.

• A supportive and inclusive work environment.

• Health insurance coverage.

• Optional dental and vision programs.

• Life and disability insurance.

• Retirement savings plan.

• Paid holidays.

• Paid time off (PTO) or vacation and/or sick leave.

• Company-provided equipment.