Fraud Call Center Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver professional customer service assistance through inbound calls.

• Efficiently and accurately manage a high volume of call center interactions.

• Address customer inquiries, issues, and complaints promptly.

• Maintain precise records by performing data entry and system updates.

• Adhere to company processes, compliance regulations, and quality standards.

• Achieve productivity, attendance, and performance goals.

• Work collaboratively with team members to enhance customer satisfaction.

• Participate in classroom training during the first week and receive support in call handling during Weeks 2–3.

⛳️ Requirements

• A high school diploma or GED is mandatory.

• At least 6 months of experience in call center, customer service, or dispatch roles is required.

• Excellent communication and customer service abilities.

• Capability to thrive in a fast-paced call center setting.

• Basic computer literacy and the ability to navigate various systems.

• Dependable attendance and a strong work ethic are essential.

• Proficiency in English is required.

• Candidates must reside in Puerto Rico and have permanent authorization to work in the U.S.

• Ability to successfully pass a background check, credit check, and security fingerprinting.

• Availability to work any 8-hour shift, from Monday to Sunday.

• A secure wired high-speed internet connection with a verified speed of at least 50 Mbps download and 10 Mbps upload; Wi-Fi is not allowed.

• A dedicated workspace equipped with a desk, chair, and a quiet, distraction-free environment.

• Completion of a mandatory 3-week paid training program is required.

• Maintain an average quiz score of 80% or higher and fulfill all required E-Learning courses.

🏝️ Benefits

• Opportunity for monthly incentives of up to $350 after training by meeting performance metrics.

• Differential pay for night or weekend shifts, depending on the schedule worked.

• Benefits commence from day one (medical, dental, vision) for eligible positions.

• Paid time off and holidays are included.

• Compensation for training is provided.

• Opportunities for career growth and advancement are available.

• A supportive and inclusive workplace environment is fostered.

• Comprehensive health insurance coverage is offered.

• Voluntary dental and vision programs are available.

• Life and disability insurance options are provided.

• Retirement savings plans are available.

• Paid holidays are included.

• Paid time off (PTO) or vacation and/or sick leave is provided.

• Company-provided equipment is available.