Franchise Business Consultant

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Offer direction and coaching to franchisees and the Operations team to meet company and operational objectives.

• Utilize restaurant operations and staffing expertise to advise franchise owners/operators and enhance sales, profits, operational standards, and systems.

• Ensure customer satisfaction and adherence to IDQ policies and system standards.

• Secure and maintain the support of DMA chairpeople and other key franchisee leaders in achieving operational targets.

• Collaborate with functional experts as necessary and provide support to other departments when required.

• Execute the Worldwide Operations Business Plan for a specific district.

• Create and implement comprehensive marketing, operations, training, development, and supply chain business plans across the district.

• Formulate and execute business plans with franchise owners when suitable.

• Offer guidance and support to ensure alignment with ADQ’s Operations and Marketing Plan.

• Advise on marketing performance through collaboration with departments, vendors, and franchisees.

• Equip franchisees to consistently meet shift management, food safety, quality, service, cleanliness, repair and maintenance, and atmosphere objectives.

• Provide advice and support to foster optimal financial health for franchisees.

• Collaborate with ADQ staff on development, reinvestment, and renewal strategies for both new and existing franchisees.

• Assist other departments/functions as necessary.

• Aid in new store openings as required.

• Complete ad hoc projects as needed.

⛳️ Requirements

• Bachelor’s degree in business, restaurant management, or a related field, or equivalent restaurant operations experience.

• A minimum of 4 years of experience in restaurant management (preferably multi-unit/high volume) and/or franchise operations management, or a comparable combination of education and experience.

• Clean driving record.

• In-depth knowledge and familiarity with the Restaurant Industry (QSR preferred).

• Comprehensive understanding of restaurant operations.

• Proficient in marketing, finance, training, human resources, and development.

• Highly organized with strong attention to detail and precision.

• Creative thinker with the ability to generate innovative ideas across business units.

• Excellent communication skills, both written and verbal.

• Capability to deliver exceptional customer service to internal and external clients.

• Ability to manage multiple tasks and prioritize various projects and requests simultaneously.

• Strong relationship-building abilities.

• Capacity to perform efficiently in a fast-paced environment with frequent interruptions.

• Availability for occasional evening and weekend work as necessary.

• ServSafe certification.

• Ability to communicate frequently via telephone and email for over 4 hours daily.

• Willingness to travel overnight for franchisee and staff meetings/visits, averaging two weeks per month.

• Capability to drive an automobile for franchisee and staff meetings/visits.

• Must be insurable by the company’s insurance provider.

• Ability to travel by airplane as necessary.

• Ability to stand on concrete or tiled floors for up to 8 hours per day when visiting a franchisee location.

• No food or beverage allergies that would prevent product tasting or working in and around a Dairy Queen restaurant environment.

• Must be authorized to work in the United States without employer sponsorship.

🏝️ Benefits

• Bonus eligibility.

• Medical insurance.

• Dental insurance.

• 401(k) match.

• Paid time off.

• Volunteer time off.

• Parental leave.

• E-Verify employment eligibility verification.