Fractional Business Value Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct interviews with customer stakeholders spanning IT, Salesforce, security, compliance, operations, and business leadership.

• Gain insights into customers’ initial challenges, existing workflows, risks, and business priorities.

• Identify and assess outcomes, including time savings, reduced operational effort, minimized risk, enhanced compliance readiness, improved data resilience, quicker recovery, better governance, and increased productivity of Salesforce teams.

• Convert technical capabilities and customer usage into compelling business-value narratives.

• Develop succinct customer value reports, ROI summaries, executive presentations, and contributions for customer success stories.

• Collaborate with customer success, sales, solutions consulting, and marketing teams to facilitate renewals, expansions, executive business reviews, and strategic sales opportunities.

• Suggest additional opportunities for customers to maximize the value derived from their Salesforce environment.

⛳️ Requirements

• Proven experience in value consulting, management consulting, customer success, enterprise SaaS consulting, or business transformation.

• Strong knowledge of the Salesforce ecosystem and the operational dynamics of Salesforce teams.

• Practical understanding of Salesforce data backup and recovery, security, audit trails, compliance, governance, and release/change-management practices.

• Ability to communicate effectively with both technical practitioners and executive stakeholders.

• Experience in creating ROI analyses, value assessments, business cases, customer success stories, or executive reports.

• Exceptional skills in discovery, interviewing, analysis, writing, and presentation.

• Strong judgment: able to differentiate verified customer outcomes from assumptions and document methodology clearly.

• Willingness to engage flexibly on project-based customer engagements across North American time zones.

🏝️ Benefits

• Competitive compensation package.

• Opportunities for professional development and career advancement.

• Access to a dynamic and collaborative work environment.

• Flexible work arrangements to support work-life balance.