Customer Success Manager

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Facilitate the onboarding of new clients, enhance platform capabilities, and maintain the enterprise customer base.

• Improve and scale customer success processes such as onboarding, adoption planning, platform expansion, health monitoring, and quarterly business reviews.

• Collaborate with customers and internal teams to promote product adoption, demonstrate value realization, and uncover opportunities for expansion.

• Lead initiatives for customer advocacy, which include case studies, reference calls, and customer advisory boards.

• Establish relationships with senior management and present a vision for utilizing the Picus platform within operations teams.

• Showcase customer success stories and best practices at events, panels, and webinars.

• Work alongside Sales, Product, and Support teams to ensure a seamless customer experience and address escalations effectively.

• Provide feedback driven by customer needs regarding product enhancements and feature requests.

• Collaborate with the Regional Solution Architect, Sales VP, Product Management, Marketing, Customer Success, and partners to support revenue and strategic growth initiatives.

⛳️ Requirements

• Bachelor's degree or a combination of education and experience in pre-sales/customer success within Security, Cloud, and IT Systems.

• Minimum of five years' experience in a Sales Engineering or Customer Success position.

• Demonstrated experience and enthusiasm for delivering value-driven security solutions.

• Expertise in the subject matter along with strong business acumen.

• Proven success in building executive relationships and leading strategic account planning.

• Extensive technology knowledge, encompassing risk visibility and prioritization, cloud architecture, networking, security, and IT transformation.

• Familiarity with solution architecture/design for both on-premises and cloud environments.

• Experience overseeing complex customer lifecycles from onboarding to renewal and expansion.

• Proven ability to be consultative, proactive, and focused on outcomes.

• Willingness to travel within APAC for on-site customer meetings, training sessions, and key industry events.

🏝️ Benefits

• Unlimited opportunities for career advancement and ongoing professional development.

• Global exposure through interactions with customers worldwide.

• Opportunity to be a member of a global remote team.

• Commitment to equal opportunity employment.

• Reference and identity checks conducted in accordance with local labor laws and company policy.