Founding Customer Success Manager

This is a fully remote position, open to applicants in Australia.

📋 Description

• Lead Beam’s growth initiatives in Australia through Beam Notes.

• Onboard new partners while promoting product utilization.

• Oversee project delivery and pinpoint growth opportunities.

• Foster strong relationships with frontline staff and senior leadership.

• Discover account expansion possibilities, create proposals, and manage a revenue target linked to contracts, expansions, and renewals.

• Conduct training and feedback sessions with users.

• Direct pilot evaluations, collect benchmark data, and assess the impact of Beam Notes.

• Deliver transparent updates and reports showcasing partnership effects.

• Act as the customer advocate by relaying insights to product and go-to-market teams.

• Assist in developing and fine-tuning customer success strategies and playbooks for Australia.

• Ensure account renewals and explore expansion opportunities.

• Establish enduring stakeholder relationships and support Beam Australia’s market strategy and customer success initiatives.

⛳️ Requirements

• 2–4 years of experience in a high-growth VC-backed startup.

• Exceptional skills in relationship building.

• Strong commercial awareness.

• Excellent written and verbal communication abilities.

• Capacity to convey complex concepts clearly and deliver compelling presentations.

• A flexible and growth-oriented mindset.

• Proactive attitude towards customer requirements.

• Keen attention to detail.

• Authentic enthusiasm for making an impact in the frontline care sector.

• Must reside in Australia.

• Eligibility for work visa sponsorship will be evaluated during the application process.

🏝️ Benefits

• 40% variable commission.

• Competitive range of benefits based on location.

• Equity options (as detailed in the compensation summary).

• Reasonable accommodations during the hiring process.

• An inclusive, diverse, and supportive workplace culture.