Founding AI Forward Deployed Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the complete strategic customer deployments, from initial discovery and workflow analysis to production deployment, iteration, demonstrated ROI, and scaling.

• Evaluate call routing, agent scripts, escalation processes, and back-office handoffs.

• Establish criteria for deployment success.

• Create production-grade multi-turn voice and digital agent workflows, which include prompt design, retrieval pipelines, decision-making logic, fallback handling, and live-agent transition.

• Integrate with customer record systems such as CRMs, EHRs, ticketing software, Salesforce, Epic, ServiceNow, and custom APIs.

• Implement safeguards and compliance measures for PII, HIPAA, and PCI environments.

• Deploy evaluation, monitoring, and testing frameworks to continuously assess and enhance agent performance.

• Incorporate field findings into product roadmap prioritization.

• Document integration patterns, platform gaps, and recurring needs for the Engineering team.

• Assist in pre-sales activities through live demonstrations, architectural discussions, proof-of-concept development, and deployment scoping alongside Account Executives and Sales Engineers.

• Convert pilot outcomes into cases for expansion.

• Contribute to the definition of the Forward-Deployed Engineering function, including deployment methodology, evaluation criteria, integration patterns, hiring standards, and team organization.

⛳️ Requirements

• A strong engineering background; proficient in writing and deploying production code in Python and/or TypeScript.

• Capable of independently building and debugging API integrations.

• Experience managing systems that are live in production.

• Minimum of 4 years in customer-facing technical roles with personal responsibility for implementations.

• Practical experience with large language models (LLMs) in production, including RAG, agent orchestration, and evaluation.

• Skilled in diagnosing agent failures.

• Strong communication skills with engineers, executives, and customers.

• Ability to excel in situations with incomplete information and competing priorities.

• Bachelor's degree or equivalent military/work experience.

• Preferred: Expertise in voice/telephony technologies like SIP, WebRTC, SBCs, or CCaaS/UCaaS platforms.

• Preferred: Experience with enterprise-scale agentic AI implementations, whether voice or digital.

• Preferred: Industry experience in healthcare, financial services, retail, or insurance sectors.

• Preferred: Familiarity with the competitive landscape of conversational AI.

• 20–30% travel required.

🏝️ Benefits

• Comprehensive medical, dental, vision, disability, and life insurance coverage.

• Health Savings Account (HSA), Flexible Spending Accounts (FSAs), and commuter benefits.

• Optional supplemental health coverage and life insurance.

• 401K matching and Employee Stock Purchase Plan (ESPP).

• Paid time off and sick leave.

• Paid parental and pregnancy leave.

• Family-forming benefits including IVF, preservation, and adoption support.

• Emergency backup care options for children, adults, and pets.

• Employee Assistance Program (EAP) providing 24/7 counseling services.

• Complimentary legal services for advice, document creation, and estate planning.

• Employee referral bonus program.

• Assistance with student loan refinancing.

• One-on-one coaching, plus perks and discounts program for employees.

• Eligibility for variable pay, equity, and additional benefits.