Forward Deployed Product Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead customer implementations by coordinating customer teams and Lorikeet engineers on key priorities and success metrics.

• Manage a portfolio of growth accounts post-launch, focusing on Concierge performance, product utilization, customer retention, and account expansion.

• Set the deployment strategy in collaboration with the Forward Deployed Engineer.

• Explore product enhancements and create and deploy fixes to the production environment.

• Educate customer teams on how to independently build, test, and enhance Concierge.

• Discover new use cases and develop expansion opportunities within each account.

• Present evidence-supported customer challenges to the Product team and oversee their resolution through to shipment.

• Design, test, and implement modifications in the product.

• Utilize Coach and Claude Code to diagnose issues, test modifications, and deploy improvements.

• Recognize recurring issues across customer accounts and ensure they are addressed systematically.

• Treat each account as a business entity and drive usage in accordance with the contract.

⛳️ Requirements

• A minimum of 2 years of experience in managing customer outcomes in roles such as account management, customer success, consulting, implementation, product, or operations.

• Proven ability to gain the trust of senior customer leaders and expand accounts over time.

• Background in a startup or scale-up environment.

• Experience in building applications utilizing AI technologies.

• Skills in analyzing API documentation, conversation logs, and usage analytics.

• Experience in assisting customers or colleagues in deriving value from complex products.

• Bonus: experience in fintech, healthcare, or other regulated sectors.

• Bonus: experience in shaping a product roadmap based on customer feedback.

• Bonus: experience in deploying AI products and linking them to measurable business results.

• Traditional qualifications are not mandatory; a strong desire to learn and a commitment to user satisfaction are highly valued.

🏝️ Benefits

• Flexible working hours.

• Opportunities for promotions when ready, with leadership recognition every six weeks.

• Unlimited access to AI resources with no usage limitations, including Claude Code.

• Biannual company retreats to Hawaii.

• Compensation for a work trial of approximately two days.

• A diverse and inclusive workplace culture.

• Professional growth through AI-native projects and skill development.

• Remote work options available.