Forward Deployed Product Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Support U.S. FDPMs in overseeing installation activities and system implementation throughout the entire lifecycle: discovery, design, build, UAT, rollout, and support.

• Create client deliverables such as process documentation, configuration workbooks, and training materials.

• Evaluate intricate client business processes, data, and challenges, particularly within supply chain functions including procurement, inventory, logistics, and warehousing.

• Assist in data cleansing, validation, and schema setup for migration to the DOSS platform.

• Perform quality checks before and after the go-live phase.

• Document, refine, and enhance client business processes.

• Aid in system configuration, testing, and troubleshooting.

• Identify gaps or issues and escalate them to senior PMO staff with recommendations.

• Provide post-rollout hypercare support, triage issues, and ensure prompt resolution.

• Monitor client feedback and work collaboratively with product, engineering, and support teams.

• Maintain project trackers, dashboards, and reporting for visibility within the U.S. PMO.

• Document lessons learned and contribute to the ongoing improvement of PMO playbooks.

⛳️ Requirements

• Bachelor’s Degree in Engineering, Information Systems, Supply Chain Management, or related fields.

• Strong preference for candidates pursuing their Master's Degree in a relevant field.

• Exceptional C1/C2 Native Proficiency Level in English Communication.

• Must be a Filipino citizen residing in or near Metro Manila (Mega Manila area).

• Basic understanding of supply chain, enterprise software, and systems implementation.

• 2-5+ years of experience in system implementation or business operations.

• Capability to comprehend client business processes and translate them into tables/schemas and automation designs and builds.

• Strong data skills: expert ability to work with spreadsheets, schemas, and large datasets; comfortable with data cleanup and validation.

• Advanced technical competency (e.g., schema design, workflow building, and troubleshooting).

• Exceptional organizational and time management skills; ability to manage multiple priorities across various time zones.

• Experience with SQL, ERP/CRM systems is a plus but not mandatory.

• Familiarity with supply chain systems, including inventory management, supply chain, and finance/accounting workflows.

• Experience with ERP, CRM, or workflow software implementation such as NetSuite, SAP, Sage, Odoo, or Cin7.

• Understanding of business process design across areas like operations, finance, supply chain, and procurement.

• Coding experience is desirable but not essential.

• Ability to configure and test API credentials for integrated platforms like Shopify, QuickBooks, 3PLs, and WMS.

• Foundational knowledge in finance and accounting.

🏝️ Benefits

• Competitive salary offer for the Philippine workforce.

• Comprehensive employee benefits package, including HMO upon regularization.

• Collaborate closely with the U.S. team and gain exposure to U.S. and global clients.

• Enhance project management and technical skills in a dynamic environment.

• Be part of a collaborative, supportive, and growth-oriented team culture.