Forward-Deployed Operator

This is a fully remote position, open to applicants in North America.

📋 Description

• Oversee daily client interactions involving executives, Sales, Finance, Operations, Marketing, HR, IT, and technical teams.

• Facilitate stakeholder interviews and discovery sessions to gain insights into workflows, challenges, business needs, and potential areas for AI or automation.

• Convert business requirements into precise specifications, priorities, decisions, and actionable steps for Chiri engineers and delivery teams.

• Deliver technical project management for engineering projects, monitoring scope, milestones, dependencies, obstacles, risks, and client feedback.

• Ensure ongoing alignment between clients and Chiri teams as requirements shift and new insights emerge.

• Proactively identify scope alterations, risks, unresolved decisions, and delivery challenges, driving them towards resolution.

• Manage the health and operational status of assigned engagements in Waypoint, including tracking progress, open items, risks, scope concerns, commitments, decisions, and overall client sentiment.

• Create client updates, meeting summaries, roadmaps, and communications suitable for executives.

• Assist clients in embracing new workflows, tools, and practices through effective change management and stakeholder involvement.

⛳️ Requirements

• Proven experience in client-facing consulting, implementation, project/program management, business operations, solutions delivery, or a related field.

• Proven ability to handle complex projects with multiple stakeholders and conflicting priorities.

• Strong grasp of project management principles, including scope, dependencies, milestones, risks, decisions, and accountability.

• Comfortable collaborating with technical teams and discussing software, integrations, data, APIs, AI, and automation on a practical level.

• Strong analytical skills in business processes and workflows.

• Exceptional written and verbal communication abilities.

• Capable of engaging with individuals ranging from frontline operators to senior executives.

• Ability to establish structure in ambiguous and rapidly changing environments.

• Strong judgment, inquisitiveness, and a proactive approach to identifying issues early.

• Experience collaborating with software engineering or product teams.

• Familiarity with AI, workflow automation, enterprise software, or digital transformation projects.

• Experience conducting stakeholder interviews or mapping business processes.

• Background in management consulting or professional services.

• Experience working across diverse business functions or industries.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional growth and advancement.

• Collaborative and innovative work environment.