Forward Deployed Engineering Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Lead and nurture the Forward Deployed Engineering team encompassing Advisory, Builder, Operating, and Support roles.

• Take ownership of team wellbeing and culture by conducting one-on-one meetings and career discussions, in addition to establishing the hiring and onboarding pipeline.

• Identify and resolve obstacles, escalating unresolved issues before they pose a risk to delivery.

• Allocate the appropriate FDE role to each project and achieve utilization objectives.

• Assess architecture and solution choices across RAG pipelines, retrieval quality, deployment topology, and operational performance.

• Ensure project deliveries are on scope and schedule, adhere to delivery protocols, and manage customer escalations.

• Collaborate with the Delivery Lead and Value Engineers regarding scope, feasibility, resource allocation, and transitions.

• Provide field insights to Product and Engineering, and develop reusable frameworks that minimize custom work.

⛳️ Requirements

• Proven experience in leading engineering teams that interact with customers, professional services, or delivery teams in enterprise software, AI, or infrastructure.

• Strong coaching abilities: you cultivate engineers and foster high-trust teams.

• In-depth technical knowledge in RAG (retrieval, embeddings, re-ranking, evaluation), cloud and self-hosted deployments, model optimization, APIs, integrations, and IAM/security essentials.

• Commercial understanding of how scope, staffing, and execution influence utilization, revenue, and profit margins.

• Exceptional written and verbal communication skills with both technical and executive audiences.

• Ability to navigate ambiguity in a remote-first environment.

• Experience in managing services or delivery within a SaaS or platform company undergoing the transition to enterprise and self-hosted deployments (preferred).

• Familiarity with OKR frameworks and squad-based delivery organizations (preferred).

• Knowledge of agent-based systems, LLM platforms, and AI-native engineering tools (preferred).

🏝️ Benefits

• Remote-first work environment with flexible hours and the technology of your choice.

• 30 days of vacation plus additional days for family sick leave.

• Competitive salary and stock options available for all team members.

• Monthly allowance for sports and mental health support through Oliva.

• Annual budget for learning and development opportunities.

• Monthly team social events and in-person gatherings.

• Dog-friendly headquarters located in Berlin.