Forward Deployed Engineer

This is a fully remote position, open to applicants in New York.

📋 Description

• Act as the main technical liaison for customer IT, payroll, HR, and business application teams from the late stages of sales through to go-live and beyond.

• Conduct discovery sessions to map out customer workforce workflows and pinpoint necessary integrations.

• Examine technical specifications, interface documentation, and vendor API documentation.

• Assist in late-stage sales processes, security assessments, and responses to RFPs.

• Collaborate closely with the Activations team during customer launches.

• Draft integration specifications that detail field mappings, data flows, source-of-truth decisions, and edge cases.

• Set up SSO connections, SFTP flat-file feeds, field mappings, and data transformations.

• Validate and test end-to-end data flows, troubleshoot any failed feeds, and conduct UAT with customer teams.

• Automate repetitive setup tasks and eliminate technical barriers during activations.

• Oversee integration workstreams, monitor open items, and highlight potential risks.

• Influence the integration strategy alongside Product and Engineering leadership.

• Identify reusable integration capabilities from customer-specific solutions.

• Collaborate with Product Managers and Integrations Engineering on prioritization and technical design.

• Create and maintain launch playbooks, templates, and documentation.

⛳️ Requirements

• Over 5 years of experience in forward deployed engineering, solutions engineering, technical implementation, or integration consulting.

• Proven experience managing the technical relationship with enterprise customers.

• Proficiency in reading REST and SOAP API documentation, interface specifications, and data schemas.

• Experience in configuring SAML or OIDC connections with identity providers such as Okta or Entra ID.

• Familiarity with setting up SFTP feeds.

• Experience in testing endpoints using Postman.

• Capability to query data using SQL.

• Excellent customer-facing communication skills.

• Ability to facilitate discovery sessions and convert findings into technical specifications.

• Skill in tracking open items, identifying risks early, and ensuring work reaches completion.

• Active engagement with AI in daily tasks.

• Authorization to work in the United States is required.

• Direct experience with UKG, health system IT/payroll/HRIS, software engineering, startup environments, and knowledge of TypeScript, Node.js, NestJS, PostgreSQL, and AWS are advantageous.

🏝️ Benefits

• Annual performance-based bonus.

• Healthcare benefits.

• Option for remote work.

• Opportunity to thrive in a fast-paced startup environment.

• Chance to incorporate AI into daily workflows.