Forward Deployed Engineer

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Collaborate across Sales, Product, R&D, and Implementation teams.

• Quickly implement the current product on customer data to demonstrate value in strategic deals.

• Swiftly create near-production-ready prototypes when product features fall short of customer requirements.

• Manage the entire lifecycle for strategic customer solutions, including discovery, technical scoping, architecture, implementation, evaluation, productionization, adoption, and handoff.

• Partner with Solutions Consultants and Account Executives on strategic accounts and new opportunities.

• Design, deploy, and assess solutions leveraging customer data.

• Evaluate adoption, workflow impact, reliability, and time-to-value, and iterate based on feedback from stakeholders.

• Develop production solutions ensuring security, reliability, observability, maintainability, and integration with customer architecture.

• Collaborate with Product and R&D teams to transform validated customer patterns and production insights into roadmap investments, reusable components, and platform enhancements.

• Create reusable accelerators based on recurring customer requirements.

• Develop and continually refine solution specifications in collaboration with customers.

• Assess business potential, market demands, competitive differentiation, and functional/technical specifications with the Product team.

• Align customer needs, ideas, roadmaps, and visions with Product and Sales organizations.

⛳️ Requirements

• Strong customer-facing and commercial skills.

• Capability to conduct technical discovery sessions and engage in value discussions with both technical and business stakeholders.

• Proficiency in linking technical solutions to customer outcomes and deal value.

• Ability to generalize customer solutions into reusable accelerators.

• Experience in developing applications using LLMs, RAG, prompt and context engineering, and agent orchestration.

• Sound judgment regarding single versus multi-agent patterns as well as managing memory and state.

• Regular use of contemporary AI coding tools such as Claude Code.

• Familiarity with enterprise integrations in regulated utility sectors.

• Knowledge of ESRI ArcGIS/Smallworld, IBM Maximo/EAM, SAP/Oracle ERP/PPM, and PowerBI/reporting systems.

• Technical and functional comprehension of REST and streaming APIs, authentication methodologies, and enterprise systems of record.

• Engineering expertise; domain experience in utilities, energy, transportation, or capital and asset investment planning is highly advantageous but not a prerequisite.

• Willingness to travel to customer locations as necessary, up to approximately 50% of the time.

• Background in software or data engineering with experience in building and delivering maintainable software solutions.

• Proficiency in Angular, Python, or a comparable language; adaptable to working in unfamiliar programming languages and codebases.

• Understanding of SQL, data modeling, and pipelines for data ingestion, transformation, and serving.

• Strong debugging capabilities with imperfect customer data in live environments.

• Depth of experience in production engineering concerning observability, performance, and operating at scale.

• Prior experience in customer-facing technical roles, solutions engineering, forward deployment, technical consulting, or startups.

• Previous experience deploying AI in enterprise or regulated settings.

🏝️ Benefits

• Flexible paid time off, including sick leave and holidays.

• Medical, dental, and vision insurance.

• Flexible spending accounts.

• Life insurance and disability benefits.

• Tuition assistance.

• Opportunities for community involvement and volunteering events.

• Bonus potential.