Forward Deployed Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate directly with frontline staff, managers, and executives to gain insight into workflows, business objectives, and operational limitations.

• Engage with customers to identify their needs and frustrations, translating these insights into actionable solutions.

• Create intuitive interfaces that simplify complex information and workflows, making them easy to understand and act upon.

• Take ownership of the product by developing quality-of-life solutions proactively, without waiting for direct requests.

• Develop across the frontend, backend, database, and integrations using AI development tools, while reviewing and validating their output.

• Create AI-powered features and automation workflows that adhere to explicit business rules, require appropriate approvals, and maintain clear records of actions and outcomes.

• Investigate issues related to incomplete data, unexpected API behavior, and production challenges.

• Ensure fixes are carried through all stages of testing, release, and verification.

• Assess whether delivered work enhances adoption, customer experience, staff efficiency, and overall business performance.

• Independently manage significant product areas, clearly communicate trade-offs, and highlight decisions that necessitate broader input.

⛳️ Requirements

• Proven experience utilizing AI coding agents as part of a high-output development workflow.

• Demonstrated ability to guide a product or substantial workflow from an unclear issue to successful production implementation.

• Strong product insight that connects customer needs, user experience, technical choices, and business results.

• Practical engineering skills across modern web applications, APIs, relational databases, and cloud deployment.

• Capability to review code and debug across multiple systems.

• Comfort in dealing with third-party integrations, imperfect documentation, inconsistent data, and complex business rules.

• Strong interaction and visual judgment with a keen eye for language, workflow clarity, and usability details.

• Hands-on experience working directly with customers and communicating through Slack, meetings, email, and other channels.

• Proactive approach to advancing work independently while balancing delivery speed with production reliability.

• Willingness to visit client locations for troubleshooting and gathering production requirements.

• Familiarity with TypeScript, React, Node.js, PostgreSQL, and Google Cloud is advantageous.

• Experience in business software, conversational AI, analytics, workflow automation, or operations within healthcare and service industries is a plus.

🏝️ Benefits

• Flexible remote work arrangement.

• Opportunity to collaborate closely with company leadership and customer operators.

• Chance to innovate with AI and leverage AI development tools.

• Full ownership from identifying initial problems to delivering a complete experience.

• Opportunity to witness the impact of decisions in real operational contexts.