Fleet Reliability Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a subject matter expert for Highland’s vehicle portfolio, which includes OEM digital platforms, technician tools, telemetry systems, and vehicle interoperability.

• Work closely with Charge Reliability Engineering, Commissioning, and Quality teams to tackle vehicle-side challenges and enhance quality.

• Identify and resolve systemic technical issues via on-site or remote diagnostics and support.

• Contribute issue-resolution data and insights into tickets, work orders, knowledge bases, and training resources.

• Partner with vehicle OEMs to troubleshoot issues and coordinate hardware/software solutions and updates.

• Record technical knowledge, solutions, and standard operating procedures in internal documentation.

• Collaborate with internal teams and OEMs on vehicle equipment selection and specifications.

• Assist internal and external training teams with vehicle technical expertise.

• Aid in the development and enhancement of the Remote Monitoring & Diagnostics platform.

• Oversee and verify dashboards and analytics platforms for precise fleet-performance data.

• Offer remote support to field technicians and reliability managers nationwide.

• Engage in R&D testing of new hardware/software components.

• Work cross-functionally with Engineering, Support, and Success teams to shape operational and product strategies and foster OEM improvements.

• Lead a small team of vehicle engineers as the organization grows.

• Encourage collaboration and continuous improvement across departments.

⛳️ Requirements

• At least 5 years of experience in fleet maintenance, encompassing heavy, medium, and light-duty vehicle maintenance and repair, with a focus on electric vehicle diagnostics and troubleshooting.

• Strong expertise and comfort with vehicle CAN logging, CAN analysis, vehicle telemetry technologies, and OEM vehicle tools.

• Familiarity with ATA and VMRS codes.

• Master ASE Technician Certification is preferred in one of the following series: A, S, H, or T.

• Familiarity with electric vehicles and EVSE maintenance and repair is preferred but not mandatory.

• Proficient in Microsoft Office applications (Word, PowerPoint, and Excel).

• Experience with Google Workspace is required.

• Comfortable using AI tools and platforms for data analysis and custom tool development.

• Ability to communicate effectively both verbally and in writing.

• Skill, judgment, and discretion in building and maintaining relationships with internal and external customers and company departments.

• Proven ability to make sound technical decisions and implement them effectively.

🏝️ Benefits

• Competitive base salary.

• Performance-based bonus program.

• A supportive, highly collaborative, and team-oriented work environment.

• Opportunity to work with bright, innovative, and forward-thinking colleagues.

• Health, Vision, and Dental coverage for employees and their dependents.

• Generous Paid Time Off.

• 401(k) program with company match.