Fleet Performance Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for EPC Power’s significant and strategic clients.

• Ensure consistent and dependable account-level communication.

• Handle customer escalations effectively.

• Provide operational transparency to customer stakeholders.

• Collaborate effectively with internal cross-functional teams regarding system context, terminology, operational states, and fleet-level challenges.

• Convert technical information, analytics, and system status into clear and actionable communications for customer stakeholders.

• Utilize fleet monitoring tools and data analytics for proactive engagement and early identification of issues.

• Identify maintenance or parts opportunities that enhance fleet performance and customer satisfaction.

• Assist in customer-facing decision-making through monitoring platforms, dashboards, and analytics.

• Interpret fleet data patterns, trends, and risks into proactive customer actions.

• Coordinate with engineers, technicians, and operations teams.

• Address sensitive customer situations in a structured, calm, and solutions-focused manner.

⛳️ Requirements

• Bachelor’s degree in Engineering, Business, Operations, or a related field, or equivalent professional experience.

• Knowledge of and adherence to all customer and EPC Power safety policies.

• Familiarity with utility-scale system-level concepts, terminology, and operational states.

• Experience in interpreting high-level alarms, alerts, and fleet health indicators.

• Comfortable engaging with technical teams to grasp context, constraints, and implications.

• Strong skills in translating technical, operational, and analytical information for varied audiences.

• Proven ability to manage multiple priorities and coordinate effectively across cross-functional teams.

• High degree of organization, professionalism, and attention to detail.

• Must currently reside in the United States.

• Legally authorized to work in the United States at the time of application.

• Experience in customer success, fleet operations, field service coordination, technical account management, or program coordination.

• Previous experience in technical or industrial settings such as power systems, energy storage, manufacturing, or large-scale field service operations.

• Proficient in using monitoring platforms, dashboards, or data analytics tools.

• Ability to identify patterns, trends, and risks within fleet data.

• Strong capability to engage engineers, technicians, and operations teams while maintaining a customer-focused and business-oriented approach.

• Experience managing escalations and delicate customer situations.

• Strong customer advocacy mindset coupled with sound operational and commercial judgment.

🏝️ Benefits

• 401(k) with company matching.

• Medical, dental, and vision insurance.

• Disability and life insurance.

• Flexible Spending Account (FSA).

• Employee Assistance Program (EAP).

• Paid Time Off (PTO).

• Tuition reimbursement.