First Party Medical Collector

This is a fully remote position, open to applicants in Illinois, +3 more states.

📋 Description

• Handle incoming customer calls and initiate outbound calls.

• Reach out to consumers to discuss payment agreements on early-out accounts.

• Manage first-party accounts.

• Effectively encourage patients to settle overdue medical debts.

• Address stalls and objections while recommending financial sources for debt repayment.

• Leave messages for consumers utilizing a mandated script.

• Update customer records with new details, call outcomes, and pertinent notes.

• Comply with both departmental and client production standards.

• Accurately and confidentially manage medical records in accordance with HIPAA, federal, state, and company guidelines.

• Perform additional tasks as assigned by the manager.

⛳️ Requirements

• A high school diploma or its equivalent is mandatory.

• Preferred candidates will have 2 years of relevant experience in customer service, sales, first-party collections, or a similar role.

• A minimum of 1 year’s experience in a call center, with skills in negotiating and collecting payments, utilizing an automated dialer, and interpreting EOBs and FACS or EPIC.

• Excellent organizational and communication skills are essential.

• Proficiency in professional language and grammar is required.

• Comprehensive understanding and adherence to all federal and state laws and regulations, including HIPAA and FDCPA.

• Intermediate to advanced Microsoft skills in Word and Excel are necessary.

• Strong multitasking abilities and capacity to manage a high volume of calls in a dynamic environment.

• Competence in performing addition, subtraction, multiplication, division, and percentage calculations.

• Exceptional telephone communication and negotiation skills.

• Ability to talk and type simultaneously.

• Minimum typing speed of 25 words per minute is required.

• Capability to work on a computer throughout the scheduled shift.

• Proficiency in using a standard or computer soft telephone, standard keyboard, multiple screens, and systems at the same time.

• Must maintain camera presence 100% of the time during the scheduled shift.

• Occasionally required to stand or walk and lift or move up to 25 pounds.

🏝️ Benefits

• Webcam provided.

• Equal Opportunity Employer.

• State-specific compensation and benefits information available for residents of Illinois, Maryland, Massachusetts, and New Jersey.