Firearms Caseworker

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Manage applications, renewals, variations, permits, and land exemptions related to firearms and shotguns.

• Keep records updated on the National Firearms Licensing Management System (NFLMS).

• Create and amend records within the Police National Computer (PNC).

• Perform vetting checks and analyze intelligence to assess applicant eligibility.

• Acquire and evaluate GP reports along with other essential documentation.

• Compile comprehensive case files for Firearms Enquiry Officers.

• Execute risk assessments utilizing established decision-making frameworks.

• Process payments and prepare certifications for approval.

• Respond to inquiries from the public, police officers, and partner organizations.

• Provide guidance and advice on firearms licensing procedures.

• Monitor application progress and follow up on pending inquiries and reports.

• Maintain records of transfers, cancellations, address changes, security reports, and sales notifications.

• Assist in the revocation and refusal process by overseeing actions and updating records.

• Keep records of seized firearms and certificates up to date.

• Generate daily expiry reports and carry out necessary follow-up actions.

• Help locate and trace certificate holders as required.

• Support the onboarding and training of new team members as needed.

⛳️ Requirements

• Minimum of one year of experience in an administrative position within a fast-paced office environment.

• Demonstrated experience in providing high-volume, customer-centric service.

• GCSEs (or equivalent) in English and Mathematics.

• Competent IT skills with experience in utilizing multiple databases and computer systems.

• Outstanding attention to detail with the capability to accurately process and cross-reference information.

• Experience in managing confidential and sensitive records.

• Strong organizational skills, with the ability to juggle competing priorities and deadlines.

• Capacity to adhere to detailed processes, policies, and procedures.

• Excellent verbal and written communication abilities.

• Strong customer service skills with a professional approach to handling inquiries.

• Ability to work independently and effectively manage workload.

• Previous experience in a police, public sector, or regulatory setting.

• Familiarity with case management systems or licensing databases.

• Understanding of firearms licensing procedures or legislation.

• Experience in conducting risk assessments or compliance-related administrative tasks.

• Prior experience in supporting investigative or enforcement activities.

• Willingness to engage in additional training pertinent to the role.

• Capability to meet policy deadlines and performance benchmarks.

• Ability to manage highly sensitive and confidential information.

🏝️ Benefits

• Flexible remote working options.

• Role-specific training provided for relevant systems and processes.

• Extensive training and support from the team.

• Bi-weekly payment schedule.

• Opportunity for contract extension.