Financial Systems Support Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Deliver first- and second-level assistance for users of Deltek Vantagepoint and BST.

• Analyze, troubleshoot, and resolve system-related issues.

• Oversee support requests via Freshservice, email, phone, and Microsoft Teams.

• Facilitate system access, user setup, role permissions, time entry, project configurations, approval workflows, invoicing, and finance-related tasks.

• Investigate and address issues using internal documentation, vendor knowledge bases, and Microsoft Copilot.

• Collaborate with ERP, IT, Finance, and Operations teams on intricate issues and escalations.

• Develop, maintain, and enhance user guides, process documentation, FAQs, and training resources.

• Recognize recurring issues, support trends, and opportunities for process enhancements, automation, and improved user experience.

• Aid in system testing, UAT, upgrades, enhancements, and ERP migration efforts.

• Assist with change management and initiatives to promote user adoption.

• Relay system updates, process modifications, and best practices.

• Continuously broaden knowledge of ERP systems, accounting processes, and emerging technologies.

⛳️ Requirements

• 1-3 years of experience in ERP, application support, or help desk/customer support.

• Fundamental understanding of accounting and finance procedures.

• Capability to document processes and communicate effectively, both verbally and in writing, with non-technical users.

• Ability to work independently and collaboratively while juggling multiple priorities in a dynamic environment.

• Interest in ERP systems and finance processes, with a dedication to continuous learning.

• Openness to utilizing AI tools for analysis, troubleshooting, and process enhancement.

• Prior experience in a help desk, application support, finance support, or accounting support role is preferred.

• Familiarity with accounting concepts, including timekeeping, project accounting, accounts payable, and invoicing is preferred.

• Direct experience with ERP or project accounting systems, ideally Deltek Vantagepoint, Deltek Vision, or BST is preferred.

• Experience within the engineering or consulting industry is preferred.

• Prior use of Freshservice, ServiceNow, Jira Service Management, or Zendesk is preferred.

• Strong communication, customer service, and problem-solving abilities are preferred.

• Proficiency in Microsoft Office, particularly Excel, and Microsoft Teams is preferred.

🏝️ Benefits

• Competitive compensation package that reflects your skills and experience.

• Night differential pay to maximize your earnings.

• Comprehensive HMO coverage, including a complimentary dependent from Day 1.

• Employee referral program with attractive incentives.

• 20 days of annual leave.

• Engaging team activities and events.

• Opportunities for career advancement.

• Flexible work environments.

• Supportive leadership.

• Establish strong, impactful connections with key stakeholders throughout the organization.

• Client engagement initiatives.