Financial Services Operations Analyst

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the primary operations lead for a designated product line, such as Refund Transfer, Emerald Card & Spruce, Lending, or Wave.

• Collaborate with Product Directors, Operations leaders, and Technology teams to roll out new products, enhancements, and operational modifications.

• Convert product requirements into operational execution strategies, including workflows, readiness checklists, dependencies, risks, and timelines.

• Implement and support comprehensive product launches and modifications, ensuring operational readiness across systems, processes, documentation, controls, and downstream impacts.

• Oversee operational testing and validation, which includes functional testing, end-to-end scenario testing, and quality assessments.

• Manage and update product-specific operating procedures.

• Recognize opportunities for automation, tooling, and process improvements.

• Develop and implement operational monitoring and audit routines, including controls, reconciliations, exception tracking, and issue remediation.

• Serve as a subject matter expert for product operations, assisting with issue resolution, root-cause analysis, and escalations.

• Provide management with updates and insights on readiness status, risks, defects, and outcomes related to product changes.

⛳️ Requirements

• Bachelor’s degree in a relevant field or equivalent experience through a combination of education and related work experience.

• Over 3 years of related experience in banking, financial services, operations, or lending.

• Robust experience in financial services, fintech, or regulated operational environments.

• Knowledge of product operations lifecycles, including implementation, change management, testing, and ongoing support.

• Ability to execute complex changes, manage dependencies, and collaborate across multiple teams.

• Experience with operational testing, audit support, controls, or quality assurance.

• Strong analytical and problem-solving abilities.

• Capacity to document processes clearly and think comprehensively across systems and functions.

• Ability to navigate uncertainty and prioritize multiple tasks effectively.

• Excellent written and verbal communication skills, including the ability to provide executive-ready updates.

• Proficiency in utilizing data and operational insights to pinpoint issues and drive improvements.

• Direct experience in supporting banking-as-a-service, fintech, consumer lending, payment, or prepaid card products.

• Familiarity with regulatory and compliance aspects related to financial products.

• Experience collaborating with technology or product teams on changes.

• Exposure to automation, workflow tools, or operational platforms.

• Experience in supporting product launches, pilots, or significant enhancements.

• Comfort operating as a dedicated product owner within an operations organization.

• Proficiency in SQL or PBI.

🏝️ Benefits

• Inclusive and accessible candidate experience.

• Recruitment accommodations available.

• Google Gemini utilized during interviews for confidential note-taking.

• Flexible working arrangements and resources to ensure success and connectivity.