Financial Services Operations Analyst

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Act as the main operations leader for a designated product line, which may include Refund Transfer, Emerald Card & Spruce, Lending, or Wave.

• Collaborate with Product Directors, Operations leaders, and Technology teams to roll out new products, enhancements, and operational modifications.

• Convert product requirements into actionable operational execution plans that encompass workflows, readiness checklists, dependencies, risks, and timelines.

• Carry out and assist with comprehensive product launches and modifications, ensuring operational preparedness across all systems, processes, documentation, controls, and downstream effects.

• Lead the operational testing and validation processes, including functional testing, end-to-end scenario testing, and quality assurance checks.

• Own and continuously update product-specific operating procedures.

• Discover opportunities for automation, tooling enhancements, and process efficiencies.

• Develop and implement operational monitoring and audit routines, which include controls, reconciliations, exception tracking, and issue resolution.

• Serve as a subject matter expert in resolving issues, conducting root-cause analysis, and managing escalations.

• Provide leadership with regular updates and insights regarding readiness status, risks, defects, and outcomes related to product modifications.

⛳️ Requirements

• A bachelor's degree in a relevant field or an equivalent combination of education and professional experience.

• Over 3 years of relevant experience in banking, financial services, operations, or lending.

• Extensive experience in financial services, fintech, or regulated operational environments.

• A solid grasp of product operations lifecycles, including implementation, change management, testing, and ongoing support.

• Demonstrated ability to execute complex changes, manage dependencies, and collaborate across various teams.

• Experience in operational testing, audit support, controls, or quality assurance processes.

• Strong analytical and problem-solving abilities, with a keen attention to detail and ownership mindset.

• Capable of clearly documenting processes and thinking holistically across systems and functions.

• Comfortable dealing with ambiguity and managing multiple priorities.

• Excellent written and verbal communication skills, including the ability to deliver executive-ready updates.

• Proficiency in leveraging data and operational insights to identify issues and areas for improvement.

• Direct experience in supporting banking-as-a-service, fintech, consumer lending, payment, or prepaid card products.

• Familiarity with regulatory and compliance aspects related to financial products.

• Experience collaborating with technology or product teams on changes.

• Exposure to automation, workflow tools, or operational platforms.

• Experience in supporting product launches, pilots, or significant enhancements.

• Comfort in functioning as a dedicated product owner within an operations organization.

• Proficiency in Azure, SQL, or Power BI.

🏝️ Benefits

• Medical and prescription drug coverage for eligible associates and their dependents.

• H&R Block Retirement Savings Plan (401(k) Plan).

• Employee Assistance Program.

• (Virtual) fitness center programs.

• Associate discount program.

• Business Travel Accident Insurance.

• Associate Tax Preparation benefit.

• Competitive compensation.

• Comprehensive benefits package.

• Support for personal and professional life.

• Potential for incentive compensation or short-term incentive plans.