Financial Services Onboarding Specialist

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Assist providers, Third-Party Administrators (TPAs), and employer groups with precise, timely, and compliant onboarding processes.

• Oversee the complete onboarding process for payment and financial services platforms.

• Gather, validate, and process necessary banking, tax, and compliance documents.

• Confirm the accuracy of W-9s, banking confirmation letters, voided checks, entity formation documentation, and plan/account setup forms.

• Conduct NPI registry verification, OIG/SAM exclusion screenings, negative news investigations, and entity verification assessments.

• Ensure that onboarding processes comply with BSA/AML, KYC, NACHA, regulatory, and internal standards.

• Organize account and banking structure configurations, encompassing funding arrangements, EFT/ACH setups, and plan-level account mappings.

• Address and resolve onboarding exceptions, discrepancies, and documentation shortages.

• Keep audit-ready onboarding records and track status in CRM/Salesforce and internal systems.

• Collaborate with Finance, Compliance, Engineering, and Product teams to address escalated issues and enhance activation efficiency.

• Generate onboarding status reports, pipeline metrics, and trends in exceptions.

• Work alongside Product and Technology teams to pinpoint platform defects, outline requirements, and confirm enhancements.

• Maintain standard operating procedures and suggest process improvements.

• Supply documentation and transaction/onboarding details to support audits.

⛳️ Requirements

• 3-5 years of experience in financial services onboarding, payment operations, KYC/AML, or healthcare claims/insurance operations.

• Proficient understanding of BSA/AML, KYC, and NACHA compliance principles as they relate to onboarding and account setup.

• Exceptional attention to detail, with a proven ability to accurately validate financial, banking, and compliance documents.

• Capability to articulate onboarding challenges into clear requirements for Product and Technology teams and validate the implemented solutions.

• Excellent written and verbal communication abilities.

• Aptitude for investigating documentation discrepancies and resolving issues with both internal and external stakeholders.

• Experience in fostering productive working relationships across Finance, Compliance, Product, and Engineering teams.

• Proficient in Microsoft Excel, including formulas, pivot tables, VLOOKUP/XLOOKUP, and data validation.

• Ability to manage a high-volume onboarding pipeline and navigate competing priorities while ensuring accuracy and accountability.

• Strong analytical and problem-solving capabilities.

• Self-motivated and proactive, demonstrating ownership of outcomes and a commitment to continuous improvement.

• Preferred: experience onboarding providers, TPAs, and employer groups in the healthcare, payments, or financial services sectors.

• Preferred: familiarity with NPI registry lookups, OIG LEIE/SAM.gov exclusion screenings, or similar due diligence tools.

• Preferred: experience utilizing AI tools such as ChatGPT, Claude, or Copilot.

• Preferred: working knowledge of SQL.

• Preferred: experience with Salesforce, Jira, or other CRM/operational workflow tools.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Retirement plan options with company matching.

• Opportunities for professional development and career advancement.

• Flexible work environment with remote work options.