Financial Operations Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee operational ticket queues utilizing Salesforce Case management.

• Handle client-specific assignments.

• Adjust work hours to align with client invoicing and reporting schedules.

• Occasionally complete weekend and extended hours work as required by client tasks and relevant SLAs.

• Document, assess, and resolve processing errors in cycles in collaboration with internal partners.

• Monitor tasks assigned to clients.

• Assist in the PBM Billing Cycle through project work, resolution of cycle issues, and larger initiatives.

• Provide initial support for issues related to assigned tasks and case management.

• Collaborate with Billing Production Advisors and Finance IT to enhance and review revenue-cycle processes.

• Engage with various business units and participate in or lead conference calls.

• Build strong relationships with both internal and external partners.

• Develop work instruction documentation.

• Identify, initiate, and follow through on issues related to projects that align with enterprise objectives.

• Recognize process inefficiencies and propose solutions to management.

• Collaborate within cross-functional teams to address issues with significant organizational impact.

⛳️ Requirements

• A minimum of 1 year of experience in a finance-related field.

• Proficiency in Microsoft Excel.

• Experience in a PBM revenue cycle environment is preferred.

• Background in creating, reviewing, and approving project documents, reports, and work instructions is preferred.

• Familiarity with SAP and SAP HANA, Access, and SAS is an advantage.

• Self-motivated, goal-driven, and capable of managing multiple tasks under tight deadlines.

• Intermediate to expert proficiency in Microsoft Excel.

• Experience with PivotTables, V-Lookup, filters, and macros.

• A high school diploma or GED is required.

• A bachelor's degree is preferred.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources supporting physical, emotional, and financial well-being.

• CVS Health bonus, commission, or short-term incentive program in addition to base salary.