Financial Operations Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee operational ticket queues utilizing Salesforce Case work

• Handle client-specific tasks in alignment with invoice and reporting schedules

• Adapt work hours, including occasional weekends and extended hours, to fulfill applicable SLAs

• Document, assess, and resolve cycle processing errors in collaboration with internal partners

• Monitor assigned client tasks and assist the PBM Billing Cycle through project work, resolution of cycle issues, and larger initiatives

• Provide initial support for issues related to assigned tasks and case work

• Collaborate with Billing Production Advisors and Finance IT to support, evaluate, and enhance revenue cycle processes

• Engage with multiple business units and take part in or lead conference calls

• Build relationships with both internal and external partners

• Develop work instruction documentation

• Recognize, initiate, and follow through on issues that support enterprise-aligned projects

• Detect process inefficiencies and propose solutions to management

• Collaborate within cross-functional teams to identify and resolve issues with widespread organizational implications

⛳️ Requirements

• Minimum of 1 year of experience in a finance-related field

• Proficient in Microsoft Excel

• High School Diploma or GED is required

• Experience in a PBM revenue cycle environment

• Familiarity with creating, reviewing, and approving project documents, reports, and work instructions

• Experience with SAP and SAP HANA, Access, and SAS is advantageous

• Self-motivated, goal-oriented, and capable of managing multiple assignments with strict deadlines

• Intermediate to expert proficiency in Microsoft Excel, including PivotTables, V-Lookup, Filters, and Macros

• Bachelor's degree is preferred

🏝️ Benefits

• Medical coverage

• Dental coverage

• Vision coverage

• Paid time off

• Retirement savings options

• Wellness programs

• Additional resources supporting physical, emotional, and financial well-being

• CVS Health bonus, commission, or short-term incentive program in addition to base pay