Financial Fraud Investigator

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct inquiries into suspected identity fraud, identity misuse, account breaches, and other potentially deceptive activities.

• Evaluate identity, account, transaction, and other pertinent information to detect fraud indicators, inconsistencies, and trends.

• Utilize investigative and identity verification tools such as LexisNexis and Socure.

• Assess evidence and make prompt investigative conclusions in line with established protocols and program standards.

• Record investigative processes, findings, supporting evidence, and case resolutions in case management systems.

• Oversee assigned investigative workloads while meeting production, timeliness, and quality benchmarks.

• Refer complex cases, emerging fraud trends, procedural inquiries, and control deficiencies to team leadership.

• Recognize recurring fraud patterns, investigative obstacles, and opportunities for process enhancements.

• Collaborate with investigators, team leaders, and stakeholders on intricate cases and consistent investigative methodologies.

• Engage in case evaluations, calibration sessions, and team discussions.

• Create, maintain, and revise SOPs, job aids, investigative guidelines, and operational documentation as required.

• Develop training resources and facilitate investigator onboarding, refresher courses, or targeted training when necessary.

• Contribute to ongoing improvement initiatives throughout fraud operations.

⛳️ Requirements

• Ability to obtain and uphold a Federal or DoD Public Trust; approved adjudication is required prior to onboarding.

• U.S. Citizens residing within the United States.

• Bachelor's degree.

• One (1) to Five (5) years of experience in conducting risk assessments (e.g., risk scoring, control evaluation).

• Experience in identity fraud investigations, fraud operations, identity verification, or account/identity-related investigative research.

• Strong analytical and critical thinking abilities.

• Excellent attention to detail.

• Capability to clearly document investigative findings, evidence, and case resolutions.

• Proficient written and verbal communication skills.

• Ability to recognize and escalate unusual fraud patterns, emerging risks, and complex investigative situations.

• Experience in a production-based, metrics-driven, or quota-driven environment.

• Strong organizational and time management skills.

• Familiarity with investigative and identity verification tools like LexisNexis or similar platforms is a plus.

• Background in investigating identity theft, synthetic identity fraud, account takeover, or other identity-related fraud is advantageous.

• Understanding of identity proofing, account verification, fraud prevention, and case management processes is beneficial.

• Experience in identifying fraud trends or patterns across investigative cases is a plus.

• Background in developing SOPs, job aids, investigative guidance, or operational documentation is preferred.

• Experience in facilitating training, coaching, or knowledge-sharing sessions is advantageous.

🏝️ Benefits

• Medical, Rx, Dental & Vision Insurance.

• Personal and Family Sick Time & Company Paid Holidays.

• Position may qualify for a discretionary variable incentive bonus.

• Parental Leave and Adoption Assistance.

• 401(k) Retirement Plan.

• Basic Life & Supplemental Life Insurance.

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts.

• Short-Term & Long-Term Disability.

• Student Loan PayDown.

• Tuition Reimbursement, Personal Development & Learning Opportunities.

• Skills Development & Certifications.

• Employee Referral Program.

• Corporate Sponsored Events & Community Outreach.

• Emergency Back-Up Childcare Program.

• Mobility Stipend.

• Flexible benefits package.

• Flexible work arrangement.