Field Technician III

This is a fully remote position, open to applicants in Nevada.

📋 Description

• Deliver support to designated sites, including data centers, Points of Presence (POPs), and physical site services.

• Collaborate with network teams and local vendors for installation, repair, and maintenance tasks.

• Implement physical-layer rack and stack configurations.

• Uphold quality standards at assigned data centers and remote POPs.

• Conduct physical installation, repair, maintenance, and testing operations.

• Execute card additions or replacements, software upgrades, and related testing.

• Suggest process enhancements that impact network asset quality and operational effectiveness.

• Provide site survey support for OSP and ISP projects, large space and power initiatives, and equipment deployments.

• Carry out site audits and resolve data discrepancies in collaboration with Network Surveillance and other teams.

• Oversee local construction vendors to ensure adherence to MOPs, standards, quality, and cleanliness.

• Coordinate with LEC and other technicians to assist with installation, repair, and maintenance.

• Conduct site surveys for network builds, augmentations, or decommissioning.

• Organize site access, equipment staging, and related activities.

• Mentor junior team members as needed.

• Travel as necessary.

⛳️ Requirements

• Associate's degree (A.A) or equivalent from a two-year college or technical school along with 5+ years of related experience and/or training; or a comparable combination of education and experience.

• Experience with data center and POP infrastructure, including OSP, ISP, interfacility cabling, fiber and copper distribution, AC/DC power systems, environmental controls, and relay rack/cabinet/cage construction.

• Proficiency in installing and maintaining telecom/network equipment such as DWDMs, backbone and management routers, IP switches, and optical and digital infrastructure.

• In-depth knowledge of splicing and working within manhole, vault, or handhole environments.

• Familiarity with telecommunications testing equipment, including microscopes, source and power meters, and OTDRs; experience in testing SONET and Ethernet bandwidths.

• Comprehensive understanding of telecommunications testing standards and procedures, including length, wire-mapping, bit error rate, power, delay, loss, reflectance, and dispersion.

• Experience with state and local regulatory standards, procedures, and permitting requirements.

• Capability to work effectively with LEC and telecom service provider technicians, building landlords, electricians, construction operators, and non-technical end users.

• Ability to operate independently, diagnose issues, and take suitable actions with minimal supervision.

• Proficiency with spreadsheets, workflow and project management applications, and administrative software programs.

• Experience utilizing a Tier-1 ITSM platform.

• Capacity to perform office-related tasks that involve prolonged sitting or standing, navigate within an office setting, use a computer, and communicate effectively.

• Some roles may necessitate occasional repetitive motions or movements of the wrists, hands, and/or fingers.

🏝️ Benefits

• Competitive salary.

• Comprehensive health insurance.

• Retirement savings plan with employer matching.

• Opportunities for professional development and training.

• Flexible work hours and potential for remote work.